Guest Service Representative

4 weeks ago

Newport Coast, United States Marriott International Inc Full time
Additional InformationPay: $24.00/Hour
Job Number24180640
Job CategoryRooms & Guest Services Operations
LocationThe Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States, 92657VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The pay range for this position is $24.00 to $24.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

  • Food Service Representative

    7 days ago

    Newport Coast, California, United States Marriott International Inc Full time

    Job Summary: We are seeking a Food Service Representative to join our team at Marriott International Inc. As a Food Service Representative, you will be responsible for providing exceptional food and beverage service to our guests. About the Job: In this role, you will have the opportunity to work in a fast-paced environment and interact with guests from...

  • Guest Service Representative

    2 hours ago

    Newport News, Virginia, United States Iskcon Hospitality Inc Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Super8 Hotel Newport News/Jefferson Ave. This is an exciting opportunity to work in a fast-paced hotel environment, providing exceptional service to our guests.Job Summary:The Guest Service Representative will be responsible for ensuring...

  • Guest Services Specialist

    3 weeks ago

    Newport Coast, California, United States Marriott Vacations Worldwide Full time

    Marriott Vacations Worldwide is seeking a skilled Guest Services Specialist to join our team. As a key member of our resort staff, you will be responsible for delivering exceptional service to our Owners and guests, ensuring they have an unforgettable vacation experience.About the JobIn this role, you will work closely with our team to resolve any issues...

  • Guest Experience Coordinator

    7 days ago

    Newport Coast, California, United States Marriott International Inc Full time

    About the RoleWe are currently seeking an experienced Guest Service Representative to join our team at The Resort at Pelican Hill. As a member of our hospitality staff, you will play a vital role in ensuring that every guest has an exceptional experience during their stay. This includes providing personalized service, addressing concerns, and exceeding...

  • Service Representative

    5 days ago

    Newport, Kentucky, United States Orangetheory - Franchise #0207 Full time

    Job Title: Service RepresentativeWe are seeking an enthusiastic individual to join our team as a Service Representative at Orangetheory - Franchise #0207. In this role, you will be the face of our studio, providing exceptional customer service and ensuring a positive experience for all members.The estimated salary for this position is $45,000 - $60,000 per...

  • Guest Service Representative

    7 days ago

    Newport Beach, California, United States Marriott International Inc Full time

    About the PositionWe are seeking a Guest Experience Expert who can deliver exceptional guest experiences and create a memorable stay. As a key member of our team, you will be empowered to move about your space and do what needs to be done to ensure a smooth check-in and check-out process.Job DutiesProcess operational needs, address guest requests, and...

  • Customer Service Representative

    7 days ago

    Newport Beach, California, United States Big Canyon Country Club Careers Full time

    Member Services RepresentativeBig Canyon Country Club is seeking a highly skilled Member Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our members and guests.About the Role:Provide personalized service to members and guests, responding to inquiries and resolving...

  • Dining Service Specialist

    3 weeks ago

    Newport Coast, California, United States Bear Flag Fish Company Full time

    Job OverviewPivotal Role: Food RunnerBear Flag Fish Company is seeking a skilled and dedicated individual to fill the position of Food Runner. This critical role plays a significant part in maintaining seamless communication between our kitchen and dining areas, ensuring prompt and accurate delivery of meals to our esteemed guests.The ideal candidate will be...

  • Member Services Representative

    4 weeks ago

    Newport Beach, United States Big Canyon Country Club Full time

    Assisting members in person, over the telephone, and via email, with the following: managing reservations for upcoming club events answering questions regarding club operations and services directing members and guests to other club locations Manage Member Services, Member Service, Representative, Reservations, Retail

  • Dining Service Ambassador

    3 weeks ago

    Newport Coast, California, United States Marriott International, Inc Full time

    We are seeking a professional and friendly Server to join our team at Pelican Grill.About UsPelican Grill is part of Marriott International, Inc, a global leader in the hospitality industry.Key Responsibilities:Greet guests with exceptional service skills.Seat guests efficiently and provide necessary assistance throughout their dining experience.Maintain...

  • Customer Service Representative

    3 weeks ago

    Newport News, Virginia, United States MasterCorp Full time

    We are seeking a skilled and detail-oriented Customer Service Representative to join our team at MasterCorp, Inc.Company OverviewAt MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence.Our dynamic and...

  • Insurance Service Representative

    3 weeks ago

    Newport Beach, United States AAA Full time

    AAA - 3880 Birch St [Guest Service / Front Desk] As an Insurance Service Representative at AAA, you'll: Provide administrative support and member service support for the Insurance Agents in the Branch Office; Verify new business applications and process insurance and membership payments; Update electronic member information, maintain filing systems, customer...

  • Guest Services Staff

    7 months ago

    Newport, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present...

  • GUEST SERVICE REPRESENTATIVE I

    5 months ago

    Newport, United States Navy Exchange Full time

    Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guestsstayaccommodating special requestsas neededand resolving issues that may arise.Responsible for front desk operationslobby appearanceguest servicerelated office operations and the safetysecurity and privacy of...

  • Guest Service Agent

    3 months ago

    Newport Beach, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Guest Service Team Member

    3 months ago

    Newport News, United States Wingstop Full time

    Wingstop - 12229 Jefferson Ave #700 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Member Services Representative

    4 weeks ago

    Newport Beach, United States Big Canyon Country Club Careers Full time

    Job DetailsJob Location Headquarters - Newport Beach, CA Position Type Part Time Salary Range $19.00 - $20.00 Hourly Job Category Entry Level DescriptionBig Canyon Country Club is now accepting applications for:Member Services Representative The Member Services Representative greets members and guests, answers member inquiries in person, over the phone, and...

  • Host or Hostess

    3 weeks ago

    Newport Coast, United States Marriott International, Inc Full time

    Job Summary">We are seeking a Food and Beverage Service Professional to join our team at The Resort at Pelican Hill. As a key member of our front-of-house staff, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.">About the Role">In this role, you will be responsible for...

  • Hospitality Services Representative

    7 days ago

    Newport, Kentucky, United States ASM Global Full time

    Career OpportunityAre you looking for a challenging and rewarding role that combines customer service, teamwork, and attention to detail? As a Suite/Event Attendant for SAVOR/ASM Global at Truist Arena, you will have the opportunity to provide exceptional guest experiences while contributing to the success of our events.In this role, you will be responsible...

  • Customer Service Representative

    2 days ago

    Newport Beach, United States Jupiter Yoga Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team at Jupiter Yoga.This role involves providing exceptional customer service, managing administrative tasks, and supporting the day-to-day operations of the office.Duties and Responsibilities:Work closely with the owner to ensure efficient task executionPlan and coordinate...