Customer Service Representative

9 hours ago


Newport Beach, California, United States Big Canyon Country Club Careers Full time
Member Services Representative

Big Canyon Country Club is seeking a highly skilled Member Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our members and guests.

About the Role:

  • Provide personalized service to members and guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Manage event reservations, including coordinating with departments and ensuring seamless execution.
  • Design and distribute collaterals, such as event invitations and promotional materials.
  • Update and maintain member databases, rosters, and records.
  • Process routine transactions, including check deposits and member account management.
  • Assist members with website and app access, troubleshooting technical issues, and providing guidance on usage.
  • Maintain accurate records, utilizing Excel to sort files, track projects, and source information.

Requirements:

  • Minimum 2 years of customer service experience, preferably in a country club or hospitality setting.
  • Ability to multitask in a fast-paced environment, prioritizing duties and meeting deadlines.
  • Proficient in Microsoft Office programs, with excellent written communication skills and attention to detail.
  • Able to work non-traditional shifts, weekends, and holidays, demonstrating flexibility and adaptability.
  • Prior experience in graphic design, Adobe Creative Suite, and problem-solving an asset.

What We Offer:

  • A competitive salary range of $19.00 - $20.00 hourly.
  • A dynamic work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us:

Big Canyon Country Club Careers is committed to providing exceptional service to our members and guests. We are seeking a talented and dedicated individual to join our team as a Member Services Representative. If you are passionate about delivering outstanding customer experiences and possess excellent communication skills, we encourage you to apply.



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