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Member Services Representative

1 month ago

Newport Beach, United States Big Canyon Country Club Careers Full time
Job Details

Job Location
Headquarters - Newport Beach, CA

Position Type
Part Time

Salary Range
$19.00 - $20.00 Hourly

Job Category
Entry Level

Description

Big Canyon Country Club is now accepting applications for:

Member Services Representative

The Member Services Representative greets members and guests, answers member inquiries in person, over the phone, and email. Serves as a liaison between the members and various departments club wide. Responsible for event reservations and collaterals. This position assists in administrative duties throughout the Club.

Duties and Responsibilities

  • Assisting members in person, over the telephone, and via email, with the following:
    • managing reservations for upcoming club events
    • answering questions regarding club operations and services
    • directing members and guests to other club locations
  • Manage club wide email communications
  • Design, print and distribute club event and private event collaterals
  • Update and maintain member database and rosters
  • Process routine member account transactions such as check deposits
  • Assist members with website and app access and usage
  • Maintain member and guest records
  • Utilize Excel to sort files, track projects, source information
  • Assist staff with event reservations
  • Assist other departments with a variety of projects
Qualifications

Expectations
  • Maintain a pleasant, polite manner as well as a neat and clean appearance
  • Work cooperatively and professionally with other staff members
  • Always conduct oneself in a professional manner to reflect the high standards of the Big Canyon Country Club
  • Will be expected to perform other tasks or projects as assigned or requested by the Supervisor
Minimum Qualifications
  • At least two years of customer services experience required
  • Ability to multi-task in a fast-paced, high-pressure environment and prioritize duties
  • Able to work non-traditional work shifts (hours), weekends, and holidays
  • Proficient in Microsoft office programs
  • Must have excellent written communication skills, able to proofread
  • Must be detail oriented and well organized
  • Resourceful, problem solver
  • Previous country club experience preferred
  • Previous hospitality experience preferred
  • High School diploma or equivalent
  • Adobe Creative Suite experience preferred
  • Graphic design skills a plus
  • Able to hear over loud voices and music
  • Strong interpersonal skills