Customer Service Representative
7 days ago
We are seeking a skilled and detail-oriented Customer Service Representative to join our team at MasterCorp, Inc.
Company OverviewAt MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence.
Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are committed to delivering outstanding results for our clients and exceeding their expectations.
SalaryThe estimated salary for this position is $18 per hour, with opportunities for advancement and career development.
Job DescriptionAs a Customer Service Representative, you will be responsible for assisting and supporting the Supervisors and Housekeepers in meeting quality and timeliness standards. This includes:
- Answering and coordinating all phone and radio calls
- Delegating tasks between employees equally
- Recording lost and found items and ensuring safe storage
- Filing daily paperwork
- Maintaining a sense of urgency to ensure units are turned on time
- Assisting in linen inventories and supplies as directed
- Assisting in solving guest complaints promptly
- Making guest deliveries as directed
- Assisting resort guests and owners as needed
To be successful in this role, you will need:
- Proven experience communicating effectively with guests, site staff, and associates by written and verbal means
- Proven experience with operations of office equipment
- Basic computer knowledge
- Skill in performing multiple tasks at once
- Skill in making appropriate decisions
- Proven planning and scheduling capabilities
- Ability to read, write, and do basic math
We offer a competitive benefits package, including:
- Paid Time Off
- Medical
- Holiday Pay
- Vision and Dental (after 6 months of employment)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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