Customer Service Representative

3 weeks ago

Little Rock, United States Chambers Bank Full time

The position of Customer Service Representative (CSR) is responsible for providing exceptional customer service in all aspects of the position. The primary responsibilities of the position include teller and new accounts duties. Teller duties include, but are not limited to: processing deposits; cashing checks; processing loan payments; and balancing cash drawer, ATM, and vault. New account duties include, but are not limited to: opening all types of deposit and time accounts (DDA, Savings, CD, IRA, and Business Accounts), taking care to follow compliance guidelines (including Bank Secret Act and Anti-Money Laundering) and completing required compliance testing. Incumbent is required to follow established Teller and New Account policies and procedures and is expected to be knowledgeable of and cross-sell all bank products and services. ESSENTIAL DUTIES Provide exceptional customer service to both internal and external customers at all times. Follow established customer service program. Represent the bank in a professional manner at all times while performing duties. Maintain the privacy and confidentiality of customer information. Process deposits, cash checks and savings withdrawals, process loan payments, issue cashier’s checks and process safe deposit box rental payments, following all established teller procedures. Maintain cash drawer. Follow required cash handling guidelines including: cash limits, balancing standards and keeping drawer locked. Maintain ATM and/or vault as needed and in accordance with established guidelines. Open all types of deposit products including: DDA, Savings, CD, IRA, and Business Accounts. Open products for all types of ownerships including: Individual, Joint, Trust, Corporations, and LLC, following all established new account procedures. Follow compliance guidelines including BSA and AML. Follow appropriate compliance guidelines. Complete compliance testing as required. Remain knowledgeable of all bank products and services. Cross sell all bank products and services. Work toward branch/bank sales goals. Follow established security protocols and minimize risk to the bank at all times (ex: opening and closing of the bank, utilizing dual control, customer service standards, etc.) Assist with customer inquiries electronically, in person and by phone. Solve customer problems at point of contact within given authority. Complete branch administrative duties as needed or directed (ordering supplies, sorting mail, filing, etc.) Various other duties as assigned. ENVIRONMENT AND PHYSICAL ACTIVITY The position spends time writing, keyboarding, speaking, listening, lifting, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching. The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), scanner and image systems, encoder, money counter, credit card terminal, computer terminal, personal computer, printers, or other equipment as directed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MENTAL DEMANDS The incumbent in this position must be able to read and understand documents and instruments, perform detailed work, and utilize problem-solving skills. Incumbent must also display proficiency with customer contact, analytical reasoning, math, language, and verbal and written communication. Incumbent must also be able to manage stress, multiple concurrent tasks, and constant interruptions. MINIMUM REQUIREMENTS High school diploma or general education degree (GED). Previous customer service experience is strongly preferred. COMPETENCIES Interpersonal skills to work with a diverse group and to deal with the public in a professional and courteous manner. Intermediate skills in computer terminal and personal computer operation, host computer system, and word processing, spreadsheet and account opening software programs. Basic math skills; including but not limited to, ability to calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; and count currency, coin and negotiable instruments in a timely manner. Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly with customers and employees. Ability to work with general supervision while performing duties. The position requires the incumbent to hold a current, non-suspended driver’s license and a personal motorized vehicle with appropriate insurance coverage as governed by Bank policy. The incumbent may be required to travel in their personal motorized vehicle between Bank and customer locations, or to training/conferences in the course of performing assigned duties and responsibilities. Such travel may include travel both during the day and overnight and in and out of state as required. Management reserves the right to change this job description at any time according to business needs. This document does not represent a contract of employment and is not meant to alter the at-will status of employee’s employment in any way. Chambers Bancshares, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, at any time, with or without notice, as it may deem appropriate. Basic Qualifications High school diploma or general education degree (GED). Previous customer service experience is strongly preferred. Additional Information Monday–Friday 8:00 a.m.–5:30 p.m. Saturday 9:00 a.m. to Noon; occasional night/weekend and overtime work as directed. #J-18808-Ljbffr

  • Customer Service Representative

    2 days ago

    Little Rock, Arkansas, United States Bert Black Service Companies Full time

    Job SummaryBert Black Service Companies is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries, resolve...

  • Customer Service Representative

    1 month ago

    Little Rock, United States Well Establish Printing Company Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative with experience working with an apparel decorator to join our team. In this role, you will field calls, emails, and chat requests from customers who have questions or comments about our products and services. You will also assist customers in placing orders. All of our Customer...

  • Representative - Customer Service>

    3 months ago

    Little Rock, United States Wesco Full time

    Wesco - 3600 W 69th St [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...

  • Customer Service Representative

    3 weeks ago

    Little Rock, United States Climate Control Inc Full time

    Dexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative at our distribution facility located in...

  • Customer Service Representative

    4 weeks ago

    Little Rock, Arkansas, United States American Leak Detection, Inc Full time

    The Customer Service Representative at American Leak Detection of Arkansas is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Arkansas area.Benefits for...

  • Customer Service Representative

    5 days ago

    Little Rock, Arkansas, United States O'Neal Steel Full time

    Job SummaryO'Neal Steel is seeking a highly skilled Customer Service Representative to join our Sales Department at our Little Rock, AR facility. As a key member of our team, you will be responsible for providing exceptional customer service, supporting sales efforts, and ensuring seamless communication with clients.Key ResponsibilitiesAnalyze quotations...

  • Customer Service Representative

    4 weeks ago

    Little Rock, United States Genesis Datacom Full time

    Job DescriptionJob DescriptionGenesis Datacom is a leading provider of information technology and services, specializing in network infrastructure solutions. We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a company that prides itself on delivering exceptional service to our...

  • Customer Service Representative

    4 weeks ago

    Little Rock, United States Genesis Datacom Full time

    Genesis Datacom is a leading provider of information technology and services, specializing in network infrastructure solutions. We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a company that prides itself on delivering exceptional service to our clients, we are looking for someone...

  • Customer Service Representative

    2 months ago

    Little Rock, Arkansas, United States U - Haul Full time

    U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.Our motto...

  • Customer Service Representative

    4 weeks ago

    Little Rock, United States U-Haul Full time

    Location: 7618 Kanis Rd, Little Rock, Arkansas 72204 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    Little Rock, United States U-Haul Full time

    Location: 6501 Geyer Springs Rd, Little Rock, Arkansas 72209 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    Little Rock, United States U-Haul Full time

    Location: 7618 Kanis Rd, Little Rock, Arkansas 72204 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    2 months ago

    Little Rock, United States U-Haul Full time

    Location: 5518 Baseline Rd, Little Rock, Arkansas 72209 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    3 months ago

    Little Rock, United States U-Haul Full time

    Location: 6501 Geyer Springs Rd, Little Rock, Arkansas 72209 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    4 weeks ago

    Little Rock, United States Revolution Full time

    Overview: The perks of working here Were committed to providing our employees with meaningful benefits and real opportunities. Competitive Pay Good Benefits including: Medical Dental (with orthodontic) Disability Vision Life insurance 401K with company match Paid Time Off (PTO) and Paid Holidays Growth opportunities in a stable and safe work environment...

  • Customer Service Representative

    6 days ago

    Little Rock, United States Revolution Full time

    Overview: The perks of working here Were committed to providing our employees with meaningful benefits and real opportunities. Competitive Pay Good Benefits including: Medical Dental (with orthodontic) Disability Vision Life insurance 401K with company match Paid Time Off (PTO) and Paid Holidays Growth opportunities in a stable and safe work environment...

  • Customer Service Representative

    3 days ago

    Little Rock, Arkansas, United States Andre Pendleton - State Farm Agent Full time

    **About the Role**As a Customer Service Representative with Andre Pendleton - State Farm Agent, you will have the opportunity to work with a dynamic team and provide exceptional customer service to our clients. We are seeking a highly motivated and customer-focused individual to join our team.**Key Responsibilities**Establish and maintain strong...

  • Virtual/Work-at-Home - Customer Care Agent (Little Rock, AR)

    3 months ago

    Little Rock, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Little Rock, AR)** **Department:** Ops-Hourly **Location:** Little Rock, AR **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm...

  • Customer Service Representative

    5 days ago

    Little Rock, Arkansas, United States Performance Food Group Full time

    Job SummaryAs a Customer Service Representative at Performance Food Group, you will play a vital role in ensuring the satisfaction of our customers by providing exceptional service and support. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.Key...

  • Customer Service Representative Sales

    3 months ago

    Little Rock, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...