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Customer Service Representative
1 month ago
We are seeking a Customer Service Representative with experience working with an apparel decorator to join our team. In this role, you will field calls, emails, and chat requests from customers who have questions or comments about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person. Familiarity with screen print art is a definite plus.
Customer Service Representative Duties and Responsibilities
- Listen, document, and help resolve conflicts with customers
- Answer questions or handle complaints from customers
- Field phone calls, emails, and chat requests
- Provide information to customers about order status and product queries
- Process customer orders/changes/returns according to established department policies and procedures
- Work closely with the credit department to resolve disputed credit items
- Keep production schedule
Customer Service Representative Requirements and Qualifications
- Experience working in the Embroidery and Screen Print industry
- High school diploma or equivalent
- Customer service experience a plus
- Screen print art experience a plus
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