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Customer Field Service and Support Specialist

1 month ago

Wenatchee, United States Semios Full time

Who we are: We are a bunch of people who really care about agriculture, food and the challenges facing farming. We want to help farmers with data driven decision making to help nature feed a growing population. Join our team of expert engineers, agronomists, entomologists, crop researchers, and data scientists who are continually conducting research to help drive innovation in agriculture. Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points being reported by our sensors every day, we leverage our big data analytics, such as in-depth pest and disease modeling, to empower tree fruit and tree nut growers with decision-making tools to minimize resources and risks. Our innovative work has received several industry awards: AgTech Breakthrough Awards Program (2023) - Selected as winner of the "Overall Smart Irrigation Company Of The Year" award. Sustainability Changemaker by SDTC (2022) - Named as one of the companies which recognize homegrown innovation in sustainable technologies in Canada AgTech Breakthrough Awards Program (2021) - Selected as winner of the "Pest Management Solutions of the Year" award Google Accelerator (2020) - Selected as 1 of 9 companies for the inaugural Google for Startups Accelerator Canada cohort, who are all using technology to solve complex challenges Global CleanTech Top 100 (2020) - Identified as one of the companies best positioned to solve tomorrow's clean technology challenges Who you are: Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems, such as helping the world reduce the use of pesticides and helping nature feed a growing population. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things. As the ideal Customer Field Service and Support Specialist, you are passionate about the customer experience, and you are familiar with, have experience with, or genuinely care about farmers. You have the ability to understand and explain our tools and insights and adjust your communication style to fit your audience. What you will do: The primary function of the Customer Field Service and Support Specialist is to provide exceptional support to both our customers and Semios Territory Managers alike. You will use your understanding of the challenges faced by our customers to help them apply Semios' technology to solve them. You will deliver excellent support and advice to customers in their use of Semios' tools and systems and will focus your energy on building mutually beneficial relationships to create value for both Semios and our customers. Responsibilities: Pre- & Post-sales Administrative Support: Conduct pre sale activities including creation of customer accounts, quotes and sales orders Update and maintain internal systems (CRM, etc.) for your assigned territory Ensure all customer communications are accurately logged within the CRM for your assigned territory Initiate, coordinate, and execute customer renewals both remotely and in person Work closely with local Territory Managers to ensure all preparation activities for renewals or upcoming customer meetings are completed Create and execute on service tickets for your assigned customers in a timely manner Customer Engagement and Support: Conduct onboardings with customers and their teams both virtually and in person. Provide continuous support to customers in your territory both virtually and in person, being the first line of support via phone, email, and in-app chat Attend and act as a company representative at various trade shows and events, showcasing Semios' products and services to customers and prospects alike Provide support to Territory Manager with regards to customer requests they are receiving, including providing information about planned, ongoing, or completed services Document and relay product feedback and customer suggestions to the Semios team via appropriate channels Ensure customer engagement with Semios' suite of tools via regular outreach to ensure they are getting the most out of our products Ensure our customers are aware of and educated on the power of Semios' tools Internal Support: Support various company initiatives Work closely with Sales Operations to ensure sales data in systems is complete and accurate Collaborate with Finance, Grower Relations, and Channel teams to support sales growth and strategic initiatives Work as a team with the Territory Manager in your region, enabling them to focus on selling Contribute to the creation and updating of customer resource material Represent the customer's voice and help champion best practices of customer onboarding, adoption, and product use experience Document and relay product feedback and customer suggestions back to the Semios team Suggest and implement ways to improve all processes in the customer journey Requirements: 2 + years of professional experience working with customer onboarding, implementation, adoption, and technical support Highly tech-savvy with the ability to quickly learn and adapt to new technologies and tools Familiarity working with software applications and data A magnetic personality and skill for winning customers' time and trust Superb listening and presentation skills to build and maintain customer relationships Ability to prioritize and focus efficiently on multiple customers and products Orientation towards taking initiative and continuous improvement Valid driver's license and ability to commute when necessary Nice to have: Degree or diploma in business or a related field is preferred Direct experience working in Agriculture Fluency in Spanish Compensation: This role will be a Non-exempt hourly position with a range of $23-$32 per hour. Please note that the base pay offered may vary based on factors including but not limited to knowledge, skills and experience, as well as geographic location. Benefits: Sleep better knowing you're making the world a better place through more sustainable food production Opportunity to contribute and make an impact by working on meaningful projects Work with a team that values fun, laughter, and each other in a collaborative and casual work environment Customizable health benefits plan for you and your family, which includes medical, dental, vision, and basic life insurance Employees are able to enroll in our company's 401(K) plan Company paid holidays, paid vacation and sick leave At Semios, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. If you require accommodations during the interview process, please let us know. We believe that different perspectives and backgrounds are what make a company flourish and we welcome everyone. #J-18808-Ljbffr