Field Service Technician

2 months ago

Wenatchee, United States Robert Half Full time

An MSP client of ours based in Wenatchee, WA is looking for a Field Service Technician that ideally has previous MSP experience or has supported multiple end users with multiple locations. You will need to be local to Wenatchee/Leavenworth/Chelan/Cashmere/Moses Lake as this is a fully on-site role with a fair amount of travel (50-75%) in the Wenatchee area or within a couple hours drive (all mileage covered by the company).


Key Responsibilities:

• Setup and install workstations. Support client transfer of data and software.

• Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients.

• Setup, install and troubleshoot network equipment (firewalls, switches, access points).

• Uphold stringent security protocols to protect networks from threats and vulnerabilities.


Must haves:

  • At least 2 years of experience in some form of technical support role (depending on skill level)
  • Strong experience within Windows OS & Server administration (2012 – 2022)
  • Experience with basic network administration – switches, access points, firewalls
  • Strong customer service and communication skills
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment
  • Experience supporting multiple end users with multiple locations or experience at an MSP


Nice to haves:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
  • Experience in an MSP environment is strongly preferred
  • Current Microsoft cloud or Azure certification (e.g., Microsoft Certified: Azure Administrator Associate) or ability to obtain certification within the first 6 months of employment.


Core Benefits:

  • Medical/Dental/Vision insurance
  • HSA Account
  • Life Insurance
  • 4% 401(k) Match
  • 6 Paid Holidays
  • 14 Days Paid Time Off
  • Annual Performance Reviews with Raises
  • Quarterly off-site company meetings
  • Team Building Atmosphere
  • Company Paid Employee Continued Education For Growth and Development

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