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Customer Success Manager

1 month ago

Norwalk, United States Arthur J. Gallagher & Co. Full time

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We’re OperationsInc., (now A Gallagher Company), one of the largest Human Resources Consulting firms in the U.S., headquartered in Norwalk, CT. We provide a wide range of HR consulting solutions to our base of clients nationwide and are considered subject matter experts in all areas of Human Resource Management. OperationsInc has been recognized as a Top Workplace every year since 2013.

How you'll make an impact

As a result of our ongoing growth, we are adding a

Customer Success Manager

to the team. The resource we are seeking will support the Company’s customer-centric mission and play a key role within the Customer Success Team. Responsibilities will include the management of new leads and opportunities, presentation of OperationsInc’s services, new business sales, and ongoing account management. Additionally, there is an expectation to grow partnerships with existing clients to reduce churn. The CSM will work internally with other key departments, including sales, marketing, and our consulting divisions to deliver a smooth customer experience. Through your influence and relationship-building skills, you will provide an excellent customer journey from the lead stage through onboarding the new client, meeting their needs at every stage of the relationship. You will love this job if: You are a problem solver and a team player. You love working within teams and helping them work more efficiently. You are an influential negotiator and able to create win-win scenarios to help drive customer growth. You want to make an impact. You thrive from helping others and want your work to make a difference in our customers’ lives. You know how to communicate effectively to build trust and positive relationships with many different types of people, teams, and partners. You are nimble, and comfortable working in a constantly evolving environment. You embrace ambiguity and speed while maintaining a bias toward action.

About You

Required:

Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination.

Preferred: 3 to 5 years of sales or business development experience, particularly within the Human Capital space (payroll services, HRIS technology, consulting, etc.). Strong, metrics-focused customer success, or account management background. Experience working with Salesforce CRM and customer-focused selling methodologies. A history of establishing strong relationships with an ability to understand your customers' needs and provide solutions. A proven ability in using data to inform decision-making as part of a broader, strategic set of goals. General understanding of HR Services, Recruiting Services, Training & Development, and Payroll & HRIS Technologies. The ability to work in a hybrid work environment.

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