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Customer Service Operations Manager

2 months ago


Norwalk, Connecticut, United States Wegmans Food Markets Full time

Position Overview:

We are seeking a dedicated and enthusiastic Customer Service Operations Manager to oversee and enhance our customer service operations. This role is essential in ensuring that our team delivers exceptional service while maintaining operational efficiency.

Key Responsibilities:

  • Effectively manage daily store operations, acting as a key leader during both daytime and nighttime shifts.
  • Collaborate with department managers to prioritize tasks and ensure smooth customer checkout processes.
  • Lead and develop a team of customer service associates, providing necessary training and resources.
  • Deliver outstanding customer service, embodying our company values and standards.
  • Address and resolve operational challenges swiftly, partnering with store leadership.
  • Engage in special projects aimed at fostering teamwork and enhancing company culture.

Qualifications:

Required:

  • At least one year of experience in a customer service role or a relevant college degree.
  • Proficient computer skills.
  • Ability to multitask and manage interruptions in a dynamic environment.

Preferred:

  • Experience in a leadership position.
  • Quick adaptability to new situations and challenges.

Benefits:

At Wegmans, we prioritize the well-being of our employees by offering:

  • Competitive pay and premium rates for working on weekends and holidays.
  • Comprehensive health care benefits.
  • A retirement plan with profit-sharing and 401(k) matching.
  • A scholarship program to support educational aspirations.
  • Employee wellness programs for emotional and financial support.
  • Exclusive discounts on various services and products.

Join us in creating a supportive and engaging work environment where every employee can thrive and contribute to our mission of excellence.