Associate Director of Employee Relations

3 weeks ago

Tupper Lake, United States Citizen Advocates Full time

Summary/Objective The AD-ER will lead the onboarding, training, and employee relations teams within the People Department. Following the People Department’s values, the AD-ER will be a thought-leader promoting integrity, respect, excellence, collaboration, innovation, empowerment, accountability, and expedience within the People Department and throughout Citizen Advocates (CITIZEN). Essential Functions (Job Duties) Executes business plans by assigning accountability to appropriate staff, monitoring progress, making appropriate adjustments, and finding solutions to obstacles. Continuously identifies ways to increase organizational profitability – recommends and implements cost-effective strategies for department. Assists in management of employer/employee relations. Supports continuous learning, coaching, and professional development within the People Department and CITIZEN. Participates in recruitment, selection, assignment, transfer, and promotion of employees. Includes conducting market research, development of outreach materials, and representing the hiring managers in recruiting initiatives. Creates and reviews job descriptions. Ensures Fresh Service and other employee requests for information and support are managed with kind expedience. Assists with the investigation, case management, and resolution of employee misconduct and employee discipline. Assists with performance management to include the documentation of performance deficiencies, development of performance improvement plans, and disposition in unsatisfactory performance outcomes to include demotion, reassignment, or termination. Assists in manager and employee communications to include developing and disseminating written communications and participating in management and team meetings to provide guidance and direction on People procedures and processes. Responds to inquiries on CITIZEN processes and procedures as well as policy and legal issues related to employment in a timely and kind manner. Maintains a documented process of stay and exit interviews, providing regular data to senior leadership. Assists in the development and presentation of recruitment/on-boarding/orientation programs and is continuously operationalizing strategies to be more efficient, welcoming, and informative during the onboarding of new employees. Participates in addressing and resolving third party employment issues (e.g., OMH, OPWDD, etc.). Reviews and approves contractual and legal leaves of absence. Organizes, manages and implements internal staffing process. Participates in inter-departmental meetings and serves as liaison to outside organizations. Establishes targeted goals and growth plans for staff; monitors employee performance and conducts effective performance evaluation sessions. Analyzes data reports and acts on significant trends affecting overall effectiveness of the department. Competencies Experience providing effective leadership to the workforce Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources Ability to adapt quickly in a fast-paced environment Strong customer service orientation and the ability to effectively address concerns and resource problems in a timely, win-win manner Strong human resource management skills Proficiency in computer software applications Excellent verbal/written communication and presentation skills Strong analytical and problem-solving skills. Attention to detail, accuracy, and follow through Ability to establish and maintain positive relationships with staff, families, people supported, and referring offices Displays kindness and expedience when interacting with all internal and external customers Ability to promote a team atmosphere of trust and professionalism Ability to show strong personal initiative and take ownership over work results Understands the business and responds to all related issues, concerns, and problems Ability to go above and beyond to achieve goals and flexibility to adjust to multiple demands and shifting priorities Ability to master and enforce program regulations, including OPWDD, OMH and OASAS. Position Type/Expected Hours of Work This is a full-time position. Workweek schedule: Monday through Friday. Hours of work: 8 a.m. to 4:30 p.m. Hours and schedules may vary depending on CITIZEN need and workload. Employees will be given as much advance notice as possible when such changes occur. Travel Travel will be as needed. Required Education And Experience 3+ years supervisory experience Associate’s degree required Bachelor’s degree preferred Human Resources/People Experience Preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employment at Citizen Advocates is “at will”. You are free to resign at any time and for any reason sufficient to you, just as Citizen Advocates is free to terminate your employment at any time and for any reason. We do not guarantee continued or permanent employment. Citizen Advocates is an Equal Employment Opportunity/Affirmative Action Employer. #J-18808-Ljbffr

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