Customer Success Manager

4 months ago

New York, United States TechSee Full time

TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions forcustomer service and experience.

TechSee has disrupted customer and field service industries by being the first to introduceremote visual support to the mass market, holding 8 patents in AI and augmented reality. Ourinnovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creatinginteractive experiences that help companies provide top-tier support at a fraction of the cost.

TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructionsdelivered through a smartphone or PC. We serve hundreds of customers, including Vodafone,Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets ofcustomer interactions, recognizes patterns and identifies the best solutions to resolve issuesefficiently.

Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures,and OurCrowd, TechSee is rapidly expanding globally.

We are looking for a dynamic individual who thrives in a startup environment and will oversee,manage and address our strategic customers' technical needs as part of our CustomerSuccess team. This person will be the linchpin in ensuring our clients successfully implement,adopt, and expand their use of our solutions.

This remote position is open to candidates located in New York or New Jersey.

The Opportunity:

The Customer Success Manager at TechSee will oversee and address strategic customers'technical needs, managing all aspects of the customer relationship, including contracts,SLAs, education, and advocacy. The role involves driving high customer adoption andsatisfaction, resolving technical challenges, analyzing customer usage data, and suggestingproduct improvements. The CSM will lead SaaS solution deployments, provide technicalguidance, and propose integration design options. Building strong relationships withcustomers at all levels, the CSM will share industry knowledge and best practices to ensurecustomers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings.

Responsibilities:
•General Customer Success: Manage all aspects of the customer relationshipfor assigned accounts, including contracts, SLAs, education, and advocacy.Share industry knowledge, best practices, and insights with assigned accounts.Drive high customer adoption and satisfaction, ensuring customers achievetheir business goals with TechSee. Collaborate with internal teams to resolvetechnical challenges and ensure customer retention. Analyze customer usagedata and suggest product improvements. Expand ARR with assignedcustomers.
•Implementing & Training: Partner with Sales and Product teams to ensure smoothimplementation of TechSee solutions. Lead the deployment of SaaS solutions andtrain customers on effective product usage.
•Technical Expertise: Provide technical guidance to customers and address product-related inquiries. Analyze product updates and suggest improvements based oncustomer feedback. Propose integration design options.
•Communication & Collaboration: Develop strong relationships with customers atall levels. Establish clear communication plans with both internal and externalstakeholders. Collaborate with Product leadership to optimize TechSee offeringsbased on customer needs.

Qualifications:
•Proven Experience: Minimum of 3-6 years of related experience in an enterprise SaaScompany, preferably in the digital CX domain.
•Customer Success Skills: Demonstrated ability to manage enterprise customerrelationships, ensuring high satisfaction and retention.
•Technical Acumen: Ability to interact with technical resources and understandconcepts such as Security, LDAP/Authentication, APIs & integrations, and Databases.
•Organizational Skills: Highly organized and capable of managing a large portfolio ofcustomers simultaneously.
•Communication: Excellent communication skills with the ability to develop strong

relationships with customers and internal teams.
•Collaboration: Experience working with Sales and Product teams to implement and

optimize solutions.
•Education: Bachelor's degree in a computer science or social science-related field, or

equivalent work experience.

Why work with us?

TechSee offers a competitive compensation package, including a base salary and performancebonuses. Our benefits include comprehensive healthcare coverage, retirement plans, flexiblework arrangements, and professional development opportunities. We promote a dynamic workenvironment with hybrid work options. We value career growth, community engagement,employee recognition, and an innovative workspace.

Join us in redefining Digital Customer Experience while enjoying these perks that foster apositive and rewarding work environment

TechSee is an equal opportunity employer and we encourage candidates of all backgrounds toapply.

If you are passionate about transforming the customer service landscape and thrive in acollaborative, high-growth startup environment, we would love to hear from you. To apply,please submit your resume and a cover letter detailing your relevant experience and how italigns with our requirements.

Department Operation/ Delivery Locations New York, NY, USA, NJ Remote status Hybrid Remote

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