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Customer Care Coordinator

2 months ago

Topeka, United States Kansas Action for Children Full time

at Cushman & Wakefield of Illinois, Inc. in Colwich, Kansas, United States Job Description

Job TitleCustomer Care Coordinator Job Description SummaryResponsible for the overall direction, coordination, implementation, execution, control and completion of specific projects/work requests ensuring consistency with company and customer goals as well as being able to manage project(s) in a predetermined amount of time and budget. Accountable for project/work request results Job Description Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Develops project scope, goals, deliverables, resources, budget and timing. 2. Schedules work orders and monitors until completion. 3. Clearly communicates expectations to vendors. 4. Communicates with customer(s) on project and project results. 5. Negotiates prices with vendors. 6. Act as a mediator between customers and vendors. 7. Resolves any issues and solves problems throughout project life cycle. 8. Effectively manages project scope by ensuring any changes to scope are documented and approved. 9. Tracks and reports on project throughout time span of project(s). 10. Oversees assigned work requests to ensure they remain on track by working with Project Support Specialists and others. 11. Ensures information for billing is correct. 12. Develops tools and best practices for execution and project management on project(s). 13. Archives any and all project(s) document(s) and photos. NON ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Sources new vendors as needed. 2. Manages daily reports on open work orders, PMFU items, and billing. 3. Performs other duties as assigned. Qualifications and Requirements:To perform this job successfully, an individual must be able to perform each essential function and assigned duty satisfactorily. The requirements listed below are representative of the knowledge, skills, competency, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High school diploma or general education degree (GED) required, some college preferred. 2. Minimum of 2 years previous experience as a project manager or managing multiple projects. 3. Outstanding customer service skills required. 4. Must have basic understanding of facilities repairs, including plumbing, electrical, and HVAC. 5. Ability to operate general office equipment such as computer, copier, fax machine, scanner, projector, and multi-line telephone system. 6. Must possess excellent time management skills and be adaptable to change. 7. Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals. 8. Ability to communicate in one-on-one situations with management and co-workers; listen to others without interrupting and get clarification when needed. 9. Strong attention to detail and focus on quality and accuracy. 10. Exhibits dependability, including following instructions; responding to direction; and taking responsibility for own actions. 11. Ability to take initiative, including asking for and offering help when needed; performs work independently without being prompted. 12. Ability to prioritize and plan work activities; use time efficiently; and work within deadlines. Mathematical Skills:Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability:Must be able to solve practical problems involving several concrete variables in situations where limited standardization exists. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to read, analyze and interpret simple and complex instructions, work orders, and technical procedures. Ability to research and resolve issues relating to projects. Ability to perform repetitive mental functions. Work Environment:The work characteristics described throughout this job description are representative of those an employee will encounter while performing the essential functions of this job. The work environment is usually well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually quiet. There is generally no exposure to danger. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.... For full info follow application link. Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

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