Customer Specialist

3 weeks ago

Indianapolis, United States CarMax Full time

7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237

CarMax, the way your career should be
About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.
Education and/or Experience
  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver's License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred


About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Experience Specialist

    3 months ago

    Indianapolis, United States Emarsys UK Ltd Full time

    Customer Experience Specialist Indianapolis **Customer Experience Specialist** Indianapolis Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, real-time...

  • Customer Success Specialist

    2 months ago

    Indianapolis, United States Steele Benefits Full time

    Job Type Full-time Description The Customer Success Specialist provides essential support to the Customer Success team. They are responsible for identifying and escalating priority issues, maintaining accurate records, and organizing data from external partners and internal systems. The Specialist manages and resolves issues through the CSS ticketing system,...

  • Customer Success Specialist

    2 months ago

    Indianapolis, United States Steele Insurance and Financial Services Inc Full time

    Job DescriptionJob DescriptionDescription:The Customer Success Specialist provides essential support to the Customer Success team. They are responsible for identifying and escalating priority issues, maintaining accurate records, and organizing data from external partners and internal systems. The Specialist manages and resolves issues through the CSS...

  • Customer Support Specialist

    3 months ago

    Indianapolis, United States HERFF JONES Full time

    JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and...

  • Customer Support Specialist

    1 week ago

    Indianapolis, Indiana, United States BESTAFF Full time

    Job OverviewWe are seeking a dedicated Customer Support Specialist to enhance our client services.A reputable logistics company is in need of an addition to their customer service department.This role focuses on providing exceptional support to various business clients, both locally and internationally, by managing their shipping requirements in accordance...

  • Customer Service Specialist

    3 months ago

    Indianapolis, United States Nanosonics Inc Full time

    Job DescriptionJob DescriptionJOB SUMMARY - Customer Service SpecialistAre you looking for a career opportunity where you can leverage your skills to help others? Do you have a passion for customer service with high attention to detail? Are you comfortable with learning new technology and following standard procedures? Nanosonics, Inc. is looking to hire a...

  • Customer Care Specialist

    3 months ago

    Indianapolis, United States Creative Bus Sales Full time

    **$1,000 Sign On Bonus** **Pay Range: $18 - $22 hour** **Description:** Customer Care Specialist 1, must deal effectively both internally with others and with external customers. Position will assist the Customer Care Manager with administrative needs and ensuring customers are routed to the proper department. Must have the ability to accurately and...

  • Customer Experience Specialist

    3 months ago

    Indianapolis, United States ClusterTruck Full time

    **Customer Experience Specialist** Customer Experience Indianapolis, Indiana Department **Customer Experience** Minimum Experience **Entry-level** Compensation **$14/hour** As a ClusterTruck Customer Experience Specialist, you LIVE for making each interaction an opportunity to make someone's day better. You are a flexible, resourceful, self-starter who...

  • Customer Care Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Noah's Animal Hospitals Full time

    Position OverviewRole: Customer Care SpecialistOrganization: Noah's Animal HospitalsWork Schedule: Full Time – Flexible Shifts, Weekend Availability RequiredKey ResponsibilitiesAs a Customer Care Specialist, you will be instrumental in delivering outstanding client support and advocating for patient needs at Noah's Animal Hospitals. Your strong...

  • Intermittent Customer Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States state of indiana Full time

    Join the Indiana Bureau of Motor Vehicles:The Indiana Bureau of Motor Vehicles is on the lookout for dedicated Customer Support Specialists to enhance our team. This position provides an opportunity to thrive in a dynamic setting while delivering exceptional service to residents throughout the state. If you possess a high school diploma, outstanding...

  • Customer Service Specialist in Logistics Operations

    2 weeks ago

    Indianapolis, Indiana, United States Langham Logistics, Inc Full time

    Logistics Customer Service SpecialistLangham Logistics, Inc. is in search of a committed Logistics Customer Service Specialist. This role is essential for delivering outstanding customer support, maintaining quality standards, and ensuring profitability within our operations.Position Overview:The Logistics Customer Service Specialist will oversee customer...

  • Customer Relations Specialist

    4 weeks ago

    Indianapolis, United States Medical Waste Solutions, Inc. Full time $18 - $21

    Job DescriptionJob DescriptionWe are a family owned, growing company seeking a Customer Relations Specialist to join our team! The applicant should be experienced in customer service tasks, sales related tasks, and have a strong ability to communicate with others via voice and electronic communication systems. We are committed to providing an efficient,...

  • Customer Product

    4 weeks ago

    Indianapolis, United States Talent Acquisition Team Full time

    Position Title: Customer Product and Account Specialist Location: Indianapolis, IN Starting Pay: $22/hr. THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones'...

  • Insurance Customer Service Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Bob Mercer - State Farm Agency Full time

    Position OverviewBob Mercer - State Farm Agency is seeking a dedicated and compassionate professional to become a part of our team as an Insurance Customer Service Specialist. This full-time role emphasizes exceptional customer service within a reputable State Farm Agency.Key Qualifications:Recent experience in the insurance sector, preferably within a State...

  • Customer Service Specialist

    1 week ago

    Indianapolis, Indiana, United States Financial Center First Credit Union Full time

    Job OverviewPOSITION TITLE: Customer Service SpecialistREPORTS TO: Customer Service ManagerPAY GRADE: 6,7DEPARTMENT: Customer ServiceFLSA STATUS: Non-ExemptOBJECTIVE: The primary objective of this role is to uphold our commitment to fostering valued relationships and providing trusted solutions. This position is essential in delivering exceptional service to...

  • Customer Sales Specialist

    1 day ago

    Indianapolis, United States Arrow Electronics Full time

    Position:Customer Sales SpecialistJob Description:Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. A Fortune 109 company...

  • Customs Compliance Specialist

    5 days ago

    Indianapolis, Indiana, United States Fedex Ground Full time

    Position Overview:As a Customs Compliance Specialist, you will be pivotal in managing the necessary documentation required by US Customs and Government Agencies for the importation of goods into the United States on behalf of various clients.Key Responsibilities:Deliver exceptional customer service to ensure client satisfaction.Accurately classify goods for...

  • Customs Compliance Specialist

    5 days ago

    Indianapolis, Indiana, United States Fedex Ground Full time

    Position Overview:As a Customs Compliance Specialist, you will be pivotal in managing the necessary documentation mandated by US Customs and Government Agencies for the importation of goods into the United States on behalf of various importers.Key Responsibilities:Deliver exceptional customer service.Accurately classify goods for customs clearance utilizing...

  • Customer Support Specialist at VICKIE ROJAS

    5 days ago

    Indianapolis, Indiana, United States VICKIE ROJAS Full time

    Job OverviewVICKIE ROJAS is in search of a dedicated Customer Support Specialist to enhance our service team. We are looking for an individual who is proactive, enthusiastic, and committed to excellence.The Customer Support Specialist will be tasked with assisting clients by delivering comprehensive product and service information while addressing technical...

  • Customer Support Specialists at VICKIE ROJAS

    5 days ago

    Indianapolis, Indiana, United States VICKIE ROJAS Full time

    Job OverviewVICKIE ROJAS is in search of dedicated customer support specialists to enhance our service delivery. We are looking for individuals who are self-motivated, enthusiastic, and committed to excellence.As a Customer Support Specialist, your primary role will be to assist clients by offering detailed product and service information while addressing...