Current jobs related to Customer Experience Specialist - Indianapolis - Emarsys UK Ltd

  • Customer Experience Specialist

    1 week ago

    Indianapolis, Indiana, United States Bath Experts Full time

    About the Role: As a Customer Experience Specialist at Bath Experts, you will be responsible for creating positive customer experiences to drive sales and promote our brand. You will engage with prospective clients, communicate the value of our products and services, and provide exceptional customer service. This role offers schedule flexibility and is a...

  • Customer Experience Specialist

    4 months ago

    Indianapolis, United States K Health Full time

    **Customer Experience Specialist** at K Health Indianapolis, Indiana, United States **Who we are** K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. Were looking for mission-driven individuals to join our growing team and help us...

  • Customer Experience Associate

    4 weeks ago

    Indianapolis, Indiana, United States Hertz Full time

    Customer Experience SpecialistThe Customer Experience Specialist plays a vital role in delivering exceptional customer service that exceeds expectations and fosters a culture of empowerment among employees. This position is responsible for providing first-class customer interactions, resolving issues promptly, and ensuring a seamless experience for...

  • Customer Experience Associate

    1 month ago

    Indianapolis, Indiana, United States VASA Fitness Full time

    Member Experience SpecialistVASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional experiences to our members and guests, ensuring a positive and memorable visit every time.Key Responsibilities:Provide exceptional customer...

  • Customer Experience Associate

    1 month ago

    Indianapolis, United States Hertz Full time $18

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Experience Associate

    4 weeks ago

    Indianapolis, United States Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Experience Representative

    2 months ago

    Indianapolis, Indiana, United States VASA Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist at VASA Fitness.Key Responsibilities:Deliver exceptional customer service to members and guests, ensuring a positive and memorable experience.Provide personalized support and guidance to members, helping them achieve their...

  • Customer Experience Specialist

    5 days ago

    Indianapolis, Indiana, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of store compliance.Key ResponsibilitiesProvide outstanding customer service, ensuring that every customer feels...

  • Customer Experience Associate

    4 weeks ago

    Indianapolis, United States Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Experience Associate

    3 weeks ago

    Indianapolis, Indiana, United States CICOA Full time

    Job SummaryWe are seeking a highly skilled and dedicated Consumer Experience Specialist to join our team at CICOA. As a key member of our ADRC department, you will play a vital role in providing exceptional customer service and support to individuals and families in need.Key Responsibilities:Provide switchboard coverage and serve as the first point of...

  • Customer Experience Associate

    3 weeks ago

    Indianapolis, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS: Hourly COMPENSATION: Base rate of $12.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales! Weekday closers 6:00p - 12:00p Weekend closers 4:00p - 10:00p JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for...

  • Customer Experience Associate

    2 weeks ago

    Indianapolis, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS: Hourly COMPENSATION: Base rate of $12.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales! Weekday closers 6:00p - 12:00pWeekend closers 4:00p - 10:00p   JOIN OUR TEAM   At VASA Fitness, we want to create an uplifting experience for...

  • Guest Experience Sales Specialist

    5 months ago

    Indianapolis, United States Bob's Discount Furniture Full time

    Retail Guest Experience SpecialistsPart-Time Career OpportunitiesOur Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement! ...

  • Sales Associate

    2 weeks ago

    Indianapolis, Indiana, United States Best Buy Full time

    About the RoleAs a Retail Sales Associate at Best Buy, you'll be the face of our brand, delivering exceptional customer experiences and inspiring people with the latest technology solutions. We're looking for a passionate and knowledgeable individual who can bring our products to life and help customers achieve their goals.Key ResponsibilitiesWelcome and...

  • Customer Experience Coordinator

    1 month ago

    Indianapolis, Indiana, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...

  • Customer Experience Representative

    1 month ago

    Indianapolis, Indiana, United States Indianapolis - IND Full time

    Job DescriptionWe are seeking a dedicated and motivated Customer Experience Representative to join our team at Hertz in Indianapolis, IN. As a key member of our team, you will be responsible for ensuring an exceptional customer experience, addressing customer inquiries, and providing solutions to their needs.Key Responsibilities:Greet customers and assist...

  • Customer Experience Representative

    1 week ago

    Indianapolis, Indiana, United States Jimmy John Full time

    We are seeking a highly motivated and customer-focused individual to join our team as an In-Shop Team Member.This role is responsible for delivering an exceptional customer experience, ensuring high-quality products, and maintaining a clean and safe store environment.Key responsibilities include:Providing excellent customer service and ensuring customer...

  • Customer Experience Manager

    4 weeks ago

    Indianapolis, Indiana, United States My Coi LLC Full time

    Job DescriptionCompany Overview:myCOI LLC is a leading provider of innovative SaaS solutions for tracking, processing, and managing certificates of insurance. Our mission is to eliminate the disruptive impact of an insurance claim through our cutting-edge technology and exceptional customer service.Position Summary:We are seeking a highly motivated and...

  • Customer Experience Coordinator

    1 month ago

    Indianapolis, Indiana, United States Godby HPE Full time

    Job OverviewGodby HPE is seeking a highly skilled and organized individual to fill the role of Dispatcher and Customer Liaison. As a key member of our team, you will be responsible for scheduling customers, optimizing technician routes, and building strong relationships with our customers.Key ResponsibilitiesOrganize and schedule customer service...

  • Customer Experience Ambassador

    4 days ago

    Indianapolis, Indiana, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team members.Key ResponsibilitiesProvide outstanding customer service by greeting every customer, using the F.A.S.T....

Customer Experience Specialist

4 months ago

Indianapolis, United States Emarsys UK Ltd Full time

Customer Experience Specialist Indianapolis **Customer Experience Specialist**

Indianapolis

Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, real-time marketing automation. Our 2,000 clients in 140 countries send over six billion email marketing messages a month for a serious return on investment.

The marketing technology industry is growing at supersonic speedand our integrated technology makes us a market leader. Thats why we need people to join our team who are attracted to our dynamic environment, and want to grow their career with us. We're positive, proactive people who like to hold a meeting over a game of ping pong every now and then. If you like the sound of us, we'd love to speak about working towards our future together.

*(Weve hired and onboarded multiple people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team, that being said please let us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience)*

***Customer Experience Specialist (CXS)***

*Customer facing, consumer data focused consultants specialising in data-driven insight and marketing automation concept and design across multiple digital touchpoints. You will have deep understanding of complex consumer journeys; database segmentation; persona marketing; consumer lifecycle analysis; contact strategy & predictive data modelling*

***YOUR AREA OF RESPONSIBILITIES***

*Specialists will own and deliver our Adopt & Learn packages which incorporate an element of program design and build in line with current capabilities.*

*From a platform perspective, you will be tasked with driving adoption of SI, Predict and AIM capabilities across our customer base. This will be achieved via the concepting and design of automations and subsequent reporting on performance. This solutioning will take place outside of the tool (PPT) and will be created in close collaboration with other internal stakeholders (CSM, PS etc.) to ensure accuracy and relevance.*

*Operationally, the CXS will work across pre-sales and service - in close collaboration with the Customer Experience Consultants for retained customer work, and with the Client Success Managers for ad-hoc requests.*

*They will be responsible for concepting and design (consulting) in the above areas of expertise and liaison with internal and external production/agency teams for the execution and delivery where relevant*

*Our Adopt & Learn packages are a key product for driving adoption in our customer base. Concepting and designing automations (lifecycle programs) in partnership with customers; scoping final agreed program for our Production Services teams to build and execute. Following this, you will be tasked with sharing the performance data and customer insights to inform optimisation/next steps using our existing platform toolsets (SI/Predict). The key deliverable here is customer enablement on our extensive dashboard capability. The CXS is driving adoption of the platform by showing live data and insight on the platform while encouraging the customer to lead this over time.*

***YOUR PROFILE***

* *It is expected that you will possess workforce skills; possessing knowledge and capabilities outlined above, alongside a deep specialisation in either a specific vertical, channel (e.g. mobile) or capability (persona marketing).*

*You will be rigorous and data-driven in your work, with natural ability to face customers and tailor your advice and insight to type of customer*

***WHAT WE OFFER***

* *Join a fresh faced, globally diverse company, with truly impressive cutting-edge machine learning and artificial intelligence (AI) cloud technology*

* *A tangible opportunity to build your tech career and work with seriously talented individuals in the industry - both nationally and worldwide*

* *An energizing and modern work environment in the heart of Downtown Indianapolis*

* *20 days of annual leave*

* *Casual dress guidelines and an on-site gym*

*At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.*