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Service Coordinator

2 months ago

Bastrop, United States Work With Your Handz Full time

More Than Just a Dispatcher: You're the Heartbeat of Our Operations

100% Onsite - Not Remote

Rooted in Bastrop County since 1999, we have built a legacy of excellence in the Plumbing and HVAC industry. We're more than just a business we're an integral part of the community, committed to delivering top-quality work and products that exceed expectations.

As our Dispatcher, you'll be the heart of our operations, connecting our skilled technicians with customers who need our help. Your clear communication, problem-solving abilities, and knack for keeping things organized will be essential in empowering our technicians to do what they do best: serve our community with expertise and care.

What Can We Do for You?

  • Competitive Compensationranging from $21 - $25/hour DOE.
  • Medical, dental, and vision insurance
  • 401K plan with company match.
  • Paid Time Off.
  • Paid Holidays and Birthday.
  • Free Gym membership
  • Continuous and extensive training and development opportunities.
  • Supportive and fun work environment.
  • Room for growth as our company expands.

Responsibilities for the Dispatcher:

  • Oversee and manage all aspects of dispatch operations, including scheduling, routing, and coordinating resources.
  • Monitor and prioritize incoming service requests, dispatching field personnel promptly to meet customer needs.
  • Utilize dispatch software and systems to track and manage service calls, ensuring accurate record-keeping and documentation.
  • Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
  • Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
  • Provide leadership and guidance to dispatch team members, ensuring adherence to company policies and procedures.
  • Collaborate with other departments, such as customer service and operations, to ensure seamless coordination and communication.
  • Stay updated on industry trends and best practices, continually seeking opportunities for process improvement and optimization.

Ideal Dispatcher will have:

  • Experience in Home Services/Skilled Trades highly preferred.
  • Minimum 2-5 years of Dispatcher experience Required.
  • Proficient with Microsoft Office.
  • Excellent communication skills, both verbal and written.
  • Service Titan experience a plus
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
  • Commitment to providing exceptional customer service and building positive relationships with clients.


If youre looking to join a company that truly values you and your skills, with competitive pay and comprehensive benefits, then look no further We are committed to being the right employer for you

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check and drug test are required to be considered for this position.