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Service Coordination Representative

2 months ago

Bastrop, Texas, United States Work With Your Handz Full time

Join Our Team as a Client Relations Specialist - 100% Onsite Opportunity

Established in the community, we pride ourselves on our dedication to excellence in the Plumbing and HVAC sectors. Our mission extends beyond mere service; we aim to be a vital part of the community, consistently delivering outstanding work and products that surpass expectations.

A successful Client Relations Specialist not only excels in scheduling appointments but also represents the core of our company's exceptional customer care. You will connect with clients through empathetic communication, swiftly grasping their needs and offering personalized solutions. You will play a crucial role in our team, contributing to our longstanding tradition of excellence.

What We Offer:

  • Competitive compensation starting at $18+/hour based on experience.
  • Comprehensive medical, dental, and vision insurance.
  • 401K plan with company matching.
  • Generous paid time off.
  • Paid holidays and birthday leave.
  • Complimentary gym membership.
  • Ongoing training and professional development opportunities.
  • A supportive and enjoyable work environment.
  • Opportunities for advancement as the company grows.

Key Responsibilities of the Client Relations Specialist:

  • Convert incoming client inquiries into scheduled service appointments.
  • Deliver call scripts with a natural and engaging tone, ensuring clarity and warmth.
  • Promptly address client requests, resolving issues and enhancing brand loyalty.
  • Build positive client relationships to encourage repeat business.
  • Participate actively in training sessions to refine your booking skills and outbound calling techniques.
  • Implement company procedures to effectively resolve client complaints.
  • Maintain accurate and current client records in the database.
  • Collaborate with team members to foster a positive and productive work atmosphere.
  • Adapt to additional tasks as necessary.

Ideal Candidate Profile:

  • Experience in Home Services or Skilled Trades is highly desirable.
  • A minimum of 2-5 years of Call Center experience is required.
  • Proficiency in Microsoft Office applications.
  • Excellent verbal and written communication skills.
  • Experience with Service Titan is a plus.
  • Exceptional customer service skills and strong phone etiquette.
  • Robust problem-solving abilities and capacity to manage challenging situations.
  • Detail-oriented, highly organized, and able to multitask in a fast-paced environment.
  • A commitment to delivering outstanding customer service and nurturing positive client relationships.

If you are seeking to join a company that values your skills and offers competitive pay along with comprehensive benefits, we encourage you to consider this opportunity.

All qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or other protected categories. We are an equal opportunity employer. A pre-employment background check and drug test are required for this position.