We have other current jobs related to this field that you can find below

  • Help Desk Technician

    3 weeks ago

    Salem, United States Robert Half Full time

    Robert Half is seeking a detail-oriented and proactive Help Desk Support Technician to join our Government Administration client based in Salem, Oregon. This role is integral in ensuring our internal users receive prompt and efficient technical support, allowing them to perform their duties effectively. The ideal candidate will have experience in Help Desk...

  • Help Desk Technician

    3 weeks ago

    Salem, United States Robert Half Full time

    Robert Half is seeking a detail-oriented and proactive Help Desk Support Technician to join our Government Administration client based in Salem, Oregon. This role is integral in ensuring our internal users receive prompt and efficient technical support, allowing them to perform their duties effectively. The ideal candidate will have experience in Help Desk...

  • Help Desk Technician

    1 month ago

    Salem, United States CyberTec Full time

    Requisition Name - Help Desk Technician II Quantity Requested 1 Submission Deadline 09/22/2023 Location 255 Capitol St NE Ste Salem, Oregon 97310 Minimum 10 Years' experience 1 Professional Reference + must be on your W2 Description Professional Reference Name Email Id Contact Number Company 'name Designation Assists end users in...

  • Help Desk Technician III

    1 month ago

    Salem, United States NR Consulting Full time

    Job Title: Helpdesk Technician Location: Salem, OR (Remote) Position Type: Contract with possible extension Duration: 6+ months Job Description: The client is looking for skilled Help Desk Technician III support for the UPN Project (User Principal Name Project). Scope of work: Answering phone calls, working tickets, and responding to chats related to the UPN...

  • Information Systems Specialist 4- Service Desk Technical Analyst

    2 months ago

    Salem, United States State of Oregon Full time

    Job Description: ***If you are a current OSP AFSCME employee and you wish to receive preference as an internal applicant, you must apply in Workday by END OF DAY on 7/17/24. If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants. *** This recruitment will remain open...

  • Analyst I or II

    2 weeks ago

    Salem, United States National Conference of State Legislatures Full time

    New Jersey General Assembly Majority Office $150,000 per year, commensurate with experience. Entry-level salary: $65,000 p/year (negotiable based on experience). An excellent opportunity is available in the Minnesota legislature to serve as an Analyst I or Analyst II for the Legislative Commission on Pensions and Retirement, a standing bipartisan commission...

  • IT Service Desk Engineer I

    3 weeks ago

    Winston-Salem, United States Truliant Federal Credit Union Full time

    Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our...

  • IT Service Desk Engineer I

    3 weeks ago

    Winston-Salem, United States Truliant Federal Credit Union Full time

    Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our...

  • IT Service Desk Engineer I

    2 weeks ago

    Winston-Salem, United States Truliant Federal Credit Union Full time

    Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our...

  • IT Service Desk Engineer I

    1 day ago

    Winston-Salem, United States Truliant Federal Credit Union Full time

    Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our...

  • IT Service Desk Engineer I

    15 hours ago

    Winston-Salem, United States Truliant Federal Credit Union Full time

    Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our...

  • IT Service Desk Engineer I

    3 days ago

    Winston-Salem, United States Truliant Federal Credit Union Full time

    Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our...

  • Financial Monitoring Analyst I

    10 hours ago

    Salem, Oregon, United States Marion & Polk Schools Credit Union Full time

    Job Title: Financial Monitoring Analyst I at Marion & Polk Schools Credit UnionThe Enhanced Monitoring Accounts (EMA) division at Marion & Polk Schools Credit Union is dedicated to reducing risks by vigilantly overseeing high-risk financial accounts to identify potential fraudulent activities. This department specializes in the investigation of financial...

  • IT Help Desk Support

    3 months ago

    Winston-Salem, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company in the Winston-Salem, NC area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to...

  • IT Help Desk Support

    4 weeks ago

    Winston-Salem, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company in the Winston-Salem, NC area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond...

  • Arts Council

    3 months ago

    Salem, United States Arts Council Full time

    **Arts Council - Front Desk Attendant** **JOB DESCRIPTION:** **Front Desk Attendant** **Multiple part-time positions to be hired on an as needed basis.** **Company Information**: The mission of the Arts Council of Winston-Salem and Forsyth County is to provide support, coordination and advocacy for arts and culture in our region. Owning and operating public...

  • Sales Analyst Assistant

    4 weeks ago

    Salem, United States US Foods Full time

    BECOME A US FOODS TEAM MEMBER! We are looking for a Sales Analyst Assistant who relish the chance to push their potential, grow and reap the rewards of joining the US FOODS family. We help YOU make it!. US FOODS is the company built on YOU Matter, where your hard work is rewarded. US FOODS has a lot to offer: US FOODS is the company built on YOU Matter,...

  • Sales Analyst Assistant

    4 weeks ago

    Salem, United States US Foods, Inc. Full time

    BECOME A US FOODS® TEAM MEMBER!We are looking for a Sales Analyst Assistant who relish the chance to push their potential, grow and reap the rewards of joining the US FOODS® family.We help YOU make it!.  US FOODS® is the company built on YOU Matter, where your hard work is rewarded.US FOODS® has a lot to offer: US FOODS® is the company built on YOU...

  • EMA Analyst I

    3 months ago

    Salem, United States Marion & Polk Schools Credit Union Full time

    Job Type Full-time Description The Enhanced Monitoring Accounts (EMA) department mitigates risk to the Credit Union by actively monitoring high-risk financial accounts for fraudulent activity. EMA is an innovative banking program that specializes in financial transaction investigation, reporting, and compliance with State and Federal regulations. We are...

  • EMA Analyst I

    3 months ago

    Salem, United States Marion & Polk Schools Credit Union Full time

    Job DescriptionJob DescriptionDescription:The Enhanced Monitoring Accounts (EMA) department mitigates risk to the Credit Union by actively monitoring high-risk financial accounts for fraudulent activity. EMA is an innovative banking program that specializes in financial transaction investigation, reporting, and compliance with State and Federal...

Help Desk Analyst I

3 months ago

Salem, United States Novalink Solutions Full time
Job Description
The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop computers, laptops, mobile phones, peripherals, and software. This position is a customer service role, meaning that frequent user interaction is required to troubleshoot problems, provide support, and communicate about resolutions and timelines.

Assists end-users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. Documents, tracks, and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision.

Customer Assistance

  • Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
  • Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
  • Requests additional information to ensure that problems are fully understood and that customers feel heard.
  • Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
  • Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
  • Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
  • Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.
  • Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
  • Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
  • Provides subject matter expertise, serving as a willing source of knowledge and a change champion.
  • Diagnoses and troubleshoots technical and business process problems to resolve issues quickly.
Operations
  • Monitors end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to quickly address performance, security, or usability problems.
  • Configures, installs, and maintains end-user technology to ensure that technology is current, secure, supported, licensed, and aligned to agency and enterprise technology standards and reference models.
  • Assists in maintaining an inventory of all IT assets, including physical assets, licenses, and subscriptions, to support informed IT planning and decision-making.
Construction
  • Assists in developing user training material, job aids, and manuals to allow effective use and understanding of agency technology.
  • Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software license distribution.
  • Researches and makes recommendations for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to ensure that the agency is innovative, meets business needs, and aligns with Enterprise and agency strategy, policy, and best practices.
  • Assists in identifying technology solutions by researching industry products, peer implementations, enterprise standards, and agency architecture to ensure that solutions are appropriate, available, secure, and sustainable.


This position exercises discretion and independent judgment in making decisions and resolving or escalating technical problems. Independent action is required, although often management may be consulted before final action is taken. This position also participates in group discussions and decisions with technical teams, business analysts, vendors, SMEs/users, external partners, and managers regarding the functionality and support of systems. The position adjusts assigned work to reflect priorities agreed to with management.

CJIS background check will be run - OYA will arrange fingerprinting at a designated testing location.