Help Desk Technician
1 month ago
Robert Half is seeking a detail-oriented and proactive Help Desk Support Technician to join our Government Administration client based in Salem, Oregon. This role is integral in ensuring our internal users receive prompt and efficient technical support, allowing them to perform their duties effectively. The ideal candidate will have experience in Help Desk support, a solid understanding of Windows OS, and the ability to learn quickly in a fast-paced environment.
Duration: Short-term contract (with possibility of extension)
Location: Onsite in Salem, Oregon
Schedule: Monday-Friday (8-5pm; 40-hours a week)
Day-to-Day Responsibilities:
- Triage and assign incoming help desk tickets, ensuring timely resolution of issues.
- Perform basic troubleshooting of hardware, software, and network-related issues.
- Provide support for printers, desktop PCs, and other hardware, including resolving printer jams and other common issues.
- Work primarily with internal users, offering excellent customer service and technical support.
- Follow provided documentation to guide troubleshooting and resolution efforts.
Requirements:
- 1-2 years of experience in Help Desk Support or Deskside support.
- Familiarity with Windows OS and basic hardware troubleshooting.
- Familiarity with Ticketing System for managing and processing issues.
- Demonstrated commitment to providing excellent customer service.
Nice-to-Haves:
- Experience with Active Directory.
- Additional knowledge of Windows OS at an advanced level.
Soft Skills:
- Strong attention to detail and the ability to handle multiple tasks simultaneously.
- Quick learner with the ability to adapt to new technologies and processes on the fly.
- Excellent communication and interpersonal skills to interact with a diverse group of users.
- Awareness of the environment and the mission of a public housing authority.
The pay range for this position is $25/hour to $28/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Help Desk Technician
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Salem, United States Robert Half Full timeRobert Half is seeking a detail-oriented and proactive Help Desk Support Technician to join our Government Administration client based in Salem, Oregon. This role is integral in ensuring our internal users receive prompt and efficient technical support, allowing them to perform their duties effectively. The ideal candidate will have experience in Help Desk...
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