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Product Support Analyst
2 months ago
IDR is seeking a Product Support Analyst to join one of our top clients in Austin, TX. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today
Position Overview for the Product Support Analyst:
In this position the employee understands supporting the external users of computer systems through a help desk structure that spans the range from providing first-line assistance for operational problems of agency information technology systems through collaborating with multiple IT support organizations and program policy sections to research and resolve more difficult and complex problems. Monitors performance of vendor-provided staff and/or vendor-managed services.
Required Skills for the Systems Analyst:
- 3+ years of work experience as a Lead of Help Desktop Support
- 2+ years experience in developing training documentation and processes
- 2+ years of hands-on experience with gathering analyzing performance with metrics
- 2+ years guiding knowledge transfer as a start roll off and on the service desk
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row
