IT Support Analyst

5 months ago


Austin, United States CyberTec Full time
Role: IT Support Analyst
6+ months with extension
This is a 100% onsite role.
Location - Austin TX
Rate : $55-60/hr.c2c

NOTE : Austin and willing/able to drive to various site locations within Austin throughout the day. There is no mileage reimbursement.

Key Activities/Responsibilities:
  • Assist in installs, maintains and provides technical support for users.
  • Performs hardware, software, and applications support and preventative maintenance.
  • Provides end-to-end environment appropriate support utilizing best practices and documented procedures. Develops, documents, publishes and provides communications.
  • Works with customers: o diagnoses and resolves or escalates technical support o responds to Service Desk requests o purchasing to identify solutions and obtain quotes for those solutions.
  • Functions as system administrator; responsible for inventory management and record keeping.

Required Qualifications:
  • 3 yrs. experience in support analyst role
  • Advanced knowledge about PC desktop hardware and software and diagnosing problems via remote access
  • Familiarity with enterprise software: Microsoft Intune (Imaging), Absolute (NetMotion)
  • Familiarity with tracking asset hardware and software
  • Must have own transportation (will be driving to multiple locations to provide assistance)
    Customer Service experience
    Ability to work with minimal supervision in a very dynamic environment.
    Experience with enterprise software (ex. Microsoft, AutoCAD, Bentley, ArcGIS)
  • Familiarity of standard application and operation systems


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