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Service Manager
2 months ago
Description:
Burford Corp., a Middleby company, is a leading manufacturer of industrial baking equipment. Burford is a long-standing, respected brand known worldwide for manufacturing quality custom products through innovative baking solutions. Products include the famous twist tie machine, seeders, pan oilers, and pan shakers.
At Burford Corp. we have a company culture focused on hard work, family, and innovation. We believe in internal and external customer service, a work/life balance, and having fun together.
We offer an opportunity to work in an environment that directly contributes to the success of the company, encourages collaboration, and development. Your contribution to work that matters can be seen on shelves locally and around the world
The Position:
In support of the success of the Service team and the Company as a whole, responsibilities of the Service Manager include:
Ability to make decisions quickly when needed and be responsible for decisions made
Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
Integrate Sales and Engineering to ensure Burford equipment exceed customer need and provide feedback when changes/upgrades are required
Respond to customer inquiries and problem solving in a professional and effective fashion
Contact customer following all Service visits for the purpose of ensuring satisfactory results
Effectively communicate with others to diffuse or mitigate stressful situations
Conduct or arrange for worker training in safety, repair, maintenance techniques, operational procedures, or equipment use
Monitor employees' work levels and review work performance
Recommend or initiate personnel actions, such as hires, promotions, transfers, termination, and disciplinary measures
Counsel employees about work-related issues and assist employees to correct job-skill
Set performance standards to meet service goals of company deficiencies
Provide guidance and feedback to help others strengthen specific knowledge/skill areas
Responsible for service billings and managing other business metrics
Responsible for maintaining a budget and forecast for the department
Responsible for maintaining the Service Teams channels, creating new announcements and tasks
The Perks:
Full benefits including medical, dental, and vision that take effect day 1 of hire
Company paid life insurance, short-term disability, long-term disability
401k and company match
Paid Time Off (including your birthday) and paid holidays
Product discounts across Middleby companies
We encourage fresh air and activity through recreational activities offered during breaks and lunch
Requirements:
Required:
Bachelor’s Degree or equivalent job-related experience as above
Minimum 2 years’ supervisory experience
Proven work experience in a leadership position
Proficient with navigating a computer and using Microsoft Office products
Desired:
Experience leading a team
Leadership skills and ability to manage staff
Strong decision making and problem-solving skills
Excellent communication skills
Ability to effectively prioritize and delegate work
Burford Corporation is an Equal Employment Opportunity employer and welcomes all qualified applicants.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future for this job opening.
Telecommuting is not optional for this position.
This position is not eligible for relocation assistance.
Job Type: Full-time
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