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Cage Shift Manager

4 months ago

Lawrenceburg, United States Hollywood Casino Lawrenceburg Full time

WERE CHANGING ENTERTAINMENT. COME JOIN US.:

Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more

WE LOVE OUR WORK.:
  • Responsible for supervising staff and the overall daily management of a designated shift in the Cage department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
  • Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
  • Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Responsible for securing the integrity of all assets and oversees balancing of all Cage banks on assigned shift.
  • Reviews and approves Cage documentation based on established levels of authorization in absence of manager on assigned shift. - Responds to guest inquiries while monitoring and applying service recovery within authorized levels.
  • Conducts investigations into variances, violations of internal controls, and violations of reporting requirements.
  • Prepares/reviews currency transactions reports.
  • Verifies vault accountability at end of shift.
  • Verifies Credit line availability.
  • Reviews multiple transactions logs for accuracy.
  • Responsible for verification of main bank and window cashier drawers.
  • Authorizes checks.
  • Prepares customer deposit and safekeeping log.
  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees regarding performance.
  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
  • Determines work procedures and expedites workflow.
  • Responsible for employee performance (disciplining, coaching, counseling).
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
  • Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
  • Maintains strict confidentiality in all departmental and company matters.
  • Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
  • Performs duties in a safe manner; reports any potential safety hazards to management staff.
  • Performs any reasonable, temporarily assigned job duties outside the positions job description, where, in the Companys judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
BRING US YOUR BEST.:
  • Must be at least 21 years of age.
  • Associates degree (A.A.) or equivalent from two-year college or technical school; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience.
  • Must have excellent verbal and written communication skills; must be fluent and literate in English.
  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).
  • Ability to tolerate second-hand smoke, noise, and bright lights.
  • Ability to work at a fast pace in often crowded/noisy environment.
  • Must meet professional appearance standards as prescribed by company policy.
  • Available to work required schedule which may include nights, weekends, and holidays as needed.
  • Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
  • The employee must be able to lift and/or move up to 50 lbs.


STAY IN THE GAME. FOLLOW US.:

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY:
$58,000