Client Service Specialist

6 months ago

Chicago, United States Old National Bank Full time

Overview:

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We are currently seeking a Wealth Client Service Specialist that will be responsible for providing administrative and sales support for High Net Worth (HNW) Wealth Advisors. This role is responsible for enhancing the Advisors effectiveness by performing a variety of moderately complex to complex, diverse, sensitive and confidential administrative functions while providing overall information support. an integral part of the client experience by providing a high level of client service. The incumbent is involved in all phases of the client relationship and is experienced in handling complex accounts.

Key Accountabilities

Organizational and Administrative Support

  • Provides high level of organizational and administrative support to the HNW Advisory group. Includes maintaining client files and records; preparing client mailings; and engagement with internal departments to effectively manage clients relationship.
  • Acts as liaison to assigned Advisors, understanding client, department, and organizational priorities.
  • Provide day to day support to HNW Advisory clients. Particular tasks will vary based upon product area assigned but may include items such as researching and resolving account issues, escalating client matters to management, and processing client maintenance requests.
  • May coordinate internal and external meeting including but not limited to confirming meetings/appointments, reserving meeting space, preparing meeting space with audio-visual technology as needed.
  • May arrange corporate travel including developing itineraries and agendas, arranging transportation, lodging, and meeting accommodations.
  • Discover, analyze, and research account problems and recommend solutions as appropriate.
  • Establish and maintain orderly record keeping system ensuring maintenance of confidential account files.
  • Demonstrated attention to detail.

Administrative Technical Knowledge and Communication

  • Provide assistance to HNW Relationship Managers in the completion of technical tasks and projects.
  • Assist in preparing client presentations as needed.
  • Build and maintain effective working relationships with other team members to ensure high quality and timely administration of assigned accounts.
  • Maintain compliance with all internal policies and procedures as well as with regulatory requirements.
  • Provides large degrees of client, technical and project related support.

Execution of Exceptional Client Experience

  • Monitors and executes all tasks required to fulfill customers service plan/objectives and meet day-to-day inquiries from the client.
  • Resolution of client issues.
  • Effectively manages and deepens client relationships. This includes but is not limited to providing a superior level of client service in any direct client engagement. Actively identifies and refers business opportunities to internal business units where appropriate. Strong working knowledge of these lines of business is required in order to provide confident responses and direction to customers.
  • Provide administrative support to HNW Relationship Managers. Particular tasks will vary based upon product area assigned but may include items such as preparing/assembling client/prospect materials for meeting/presentations, preparing mailing, assisting with clients activities, and processing daily mail.
  • Ability to interact effectively in a team environment.
  • Demonstrated proficiency and effectiveness in strong customer service, communications, problem solving and organizational skills
  • Follow-up on client issues and relay information to clients through correspondence, telephone communications and conferences.
  • Resolve client requests and refer complex inquiries to HNW Relationship Manager.

Product Knowledge

  • Maintains up-to-date advanced knowledge of HNW product offerings and processes, changing ONB policies and procedures, and participates in all required compliance product and service training.

Qualifications and Education Requirements

  • Associates or Bachelors degree preferred or three years related work experience.
  • Must demonstrate a high level of professionalism, superior client service, and the ability to interact with clients and associates at all levels.
  • Must possess strong verbal, written and presentation skills.
  • Highly motivated and organized, with a strong attention to detail, and the ability to prioritize the work; an ability to meet strict deadlines, multi-task, and work with the HNW Advisory group and other ONB departments.
  • Prior Experience in Wealth Management preferred.
  • Proficient in all Microsoft Office Applications.
  • Experience with working with a CRM system preferred.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team

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