Client Service Representative

1 day ago

Chicago, Illinois, United States Corporation Service Company Full time
About the Role

We are seeking a highly skilled Client Service Representative to join our team. As a key member of our Annual Reports Preparation & File team, you will be responsible for delivering exceptional service to our clients and internal stakeholders.

Key Responsibilities
  • Build strong relationships with clients to understand their unique needs and concerns
  • Research, analyze, and process legal documents to ensure accuracy and compliance
  • Fulfill requests and answer questions for internal and external customers via phone or electronically
  • Provide excellent client service to both internal and external clients
  • Manage client portfolios and organize workflow to meet clients' time frames and demands
  • Data entry of client information, electronic filing, and retrieval of documents
  • Navigate between multiple databases quickly and accurately
  • Recommend process improvements where applicable
  • Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services
Requirements
  • At least 5 years of experience working in a business to business customer service or administrative capacity
  • Energetic self-starter who thrives in a fast-paced, team-oriented environment
  • Attention to detail and accuracy
  • Strong research skills
  • Strong prioritization and time-management skills
  • Flexibility and agility, with the ability to multitask
  • Problem-solving skills
  • Strong computer skills and proficiency in MS Office, Word, and Excel
  • Excellent verbal and written communication skills
  • Salesforce experience a plus
About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

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