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Retail Sales Leader

2 months ago

Oak Creek, United States IKEA Full time

What you'll be doing day to day

Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience.

Provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer. Oversees the daily operations of the sales floor team in order to secure a consistent range presentation and customer shopping experience through ensuring a flexible, competent, and knowledgeable workforce. Hires, onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities. Drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards. Monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve. Secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer, and has the products available at all times for the customer shopping experience to thrive. Secures execution of the commercial calendar, strategies and work briefs by partnering with necessary stakeholders. Secures planning and implementation of activities and add-ons throughout the entire store and works with the ComCal and the Com&In team. Handles issues raised by customers and co-workers in a positive and quick manner. QUALIFICATIONS

3 years: Experience working in a fast-paced, customer-oriented (service or retail) industry. Experience leading and developing people, preferably in a retail environment. Experience in customer service, problem-solving, and conflict handling techniques.

Physical Demand: Must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently. Must be able to stand, walk, talk, type, reach, hear, see, twist more than (46%) of the time. Apply now

JOB TYPE: Permanent - Full time BENEFITS ELIGIBLE: Yes

The hourly compensation for this role is $23.15 - $33.01.

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more Generous paid time off, holiday, and sick time WiselyPay – get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min. 20 hrs/wk) A fun and inclusive work environment

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