Desktop Support

2 weeks ago


Austin, United States eTeam Full time

Job Description :

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including on call roster Manage Resource productivity Enable the team with training and development Ensure security compliance Ensure sufficient inventory level is managed across locations Ensure all service request and incidents are resolved before agreed service levels Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis.

(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases



  • Austin, United States University of Texas at Austin Full time

    include responding to ticket requests, imaging, encrypting and configuring computers for deployment, diagnosing and repairing laptops and other hardware, troubleshooting software and campus site visits.ResponsibilitiesProvide computer desktop end-user support and services to Methodist Childrens Home and 5 campuses located in Fort Worth, Cleburne, Forney,...


  • Austin, United States University of Texas at Austin Full time

    include responding to ticket requests, imaging, encrypting and configuring computers for deployment, diagnosing and repairing laptops and other hardware, troubleshooting software and campus site visits.ResponsibilitiesProvide computer desktop end-user support and services to Methodist Childrens Home and 5 campuses located in Fort Worth, Cleburne, Forney,...


  • Austin, United States LJA Engineering Full time

    Title: Desktop Support Technician Division: IT LJA is an employee-owned company, and our people carry pride into their projects and their workplaces. We have talented employees across the nation and are always looking for exceptional individuals to join the LJA team. With 50 office locations, LJA is growing and ready for talented people to help us build our...

  • Desktop Support

    2 weeks ago


    Austin, United States eTeam Full time

    Job Description : As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning...


  • Austin, United States Brown Advisory Full time

    Company Overview Every firm has a culture - the values, beliefs, methodology, attitudes and standards that reflect an organization’s DNA. But the truly inspiring firms - the game-changers, the industry leaders and the disruptors - have cultures that propel them to innovate and stand out. At Brown Advisory, we aim to be one of those inspired firms. Over...

  • Desktop Technician

    2 weeks ago


    Austin, United States Diverse Lynx Full time

    Job Title: Desktop Technician Location: Austin, TX Onsite Day 1 Duration: Full Time Job Description: Skills: Should have 5+ years Relevant experience in Desktop Support and Administration VPN Connectivity/Installations Hardware Setup/configuration , troubleshooting and replacement. Deploying Laptops with all the updated software ...

  • Desktop Technician

    4 days ago


    Austin, United States Diverse Lynx Full time

    Job Title: Desktop Technician Location: Austin, TX Onsite Day 1 Duration: Full Time Job Description: Skills: Should have 5+ years Relevant experience in Desktop Support and Administration VPN Connectivity/Installations Hardware Setup/configuration , troubleshooting and replacement. Deploying Laptops with all the updated software ...


  • Austin, United States LanceSoft Full time

    Job Description: • s a Field Engineer 4, you will work in a highly directed environment. • Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. • You will also perform other non-troubleshooting duties. • Direction will be provided by script, help desk or service...


  • Austin, United States LanceSoft Full time

    Job Description: •s a Field Engineer 4, you will work in a highly directed environment. •Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. •You will also perform other non-troubleshooting duties. •Direction will be provided by script, help desk or service desk...


  • Austin, United States Diverse Lynx Full time

    Role: Onsite Support Technician Location: San Jose, CA & Austin, TX (Onsite) Job Type: ContractJob Description Main responsibilities include computer imaging, data transfer, personalization (configuration), scheduling, customer support, and inventory management. It is anticipated that the qualified individual will be spending 80% of their time working on...

  • IT Support Specialist

    4 weeks ago


    Austin, United States Gensler Full time

    Your Role - Gensler , a globally recognized Architecture and Design firm, is seeking an IT Support Specialist to join the Austin Support Specialists provide first-line response to end-user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region, but...

  • IT Support Specialist

    1 month ago


    Austin, Texas, United States Gensler Full time

    Your RoleGensler, a globally recognized Architecture and Design firm, is seeking an IT Support Specialist to join the Austin office. The position plays an integral role in daily business interactions. The ideal candidate is a personable and polished individual with a strong desire to learn and grow. They also have a fundamental passion for client...

  • Support Engineer

    3 weeks ago


    Austin, United States Terminal B Full time

    Job DescriptionJob DescriptionWe are Terminal B, a managed service provider that has been in business for 20 years. We are looking for someone who enjoys IT and is looking to grow their career and skill set in the field. The Support Engineer’s role will be to provide outstanding customer service as well as desktop level support to our Managed Services...

  • Project Manager

    2 weeks ago


    Austin, United States Avance Consulting Full time

    Job DescriptionJob DescriptionPosition Title: Project Manager – Desktop & Mobility EngineeringLocation : Austin, TX - OnsiteResponsibilitiesDefine the project objectives, scope, deliverables, and milestones in collaboration with the end user computing team and the business stakeholders.Develop and maintain the project plans, schedules, budgets, and...

  • IT Support Engineer

    4 weeks ago


    Austin, Texas, United States Rise Technical Recruitment Ltd Full time

    IT Support Engineer$54,000 - $80, k + Paid Time Off + Progression + Mileage Reimbursement Austin, Texas (On-Site)Are you an experienced IT Support Engineer looking to join a well-established, close-knit MSP?This is the perfect job for someone looking to join a small but established business, where you can fine tune your skillset across modern technologies...


  • Austin, United States GCS Technologies Full time

    Job DescriptionJob DescriptionJob SummaryTechnical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your...

  • Deskside Support

    2 weeks ago


    Austin, United States Diverse Lynx Full time

    Position: Deskside Support/Desktop Support Location: Austin TX (Onsite) Job Type: Full-time Relevant Experience (in Yrs.) 8+ Years Hardware repair of Laptops(Client & Lenovo) and iPads( standard and Air). ssist users in diagnosing issues and perform technical services related to SOLIDWORKS CAD / PDM. Uses installed Unified Endpoint Management and XDR...

  • Deskside Support

    4 days ago


    Austin, United States Diverse Lynx Full time

    Position: Deskside Support/Desktop Support Location: Austin TX (Onsite) Job Type: Full-time Relevant Experience (in Yrs.) 8+ Years Hardware repair of Laptops(Client & Lenovo) and iPads( standard and Air). ssist users in diagnosing issues and perform technical services related to SOLIDWORKS CAD / PDM. Uses installed Unified Endpoint Management and XDR...


  • Austin, United States GCS Technologies Full time

    Job DescriptionJob DescriptionJob SummarySenior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not...


  • Austin, United States HCLTech Full time

    *Title: Deskside support Technician/IT Field support**Location: Austin, TX**FullTime (Permanent) Position*Being a Desk Side Support technician, you are responsible to provide Level-2 T_echnical Support Services_ (for *Incident Resolution *and *Service Request fulfilment *of Supported Hardware, Supported Software, and applications) as per language...