Deskside Support Technician

2 weeks ago


Austin, United States HCLTech Full time
*Title: Deskside support Technician/IT Field support*

*Location: Austin, TX*

*FullTime (Permanent) Position*

Being a Desk Side Support technician, you are responsible to provide Level-2 T_echnical Support Services_ (for *Incident Resolution *and *Service Request fulfilment *of Supported Hardware, Supported Software, and applications) as per language requirements. You are responsible to assist end users in diagnosing and resolving Hardware and software related issues with IT devices.

Below is the list of key activities ( but not limited to) FSO technicians are responsible at Customer locations,

1. Desk Side Support (Onsite Services Support) for End user Devices

2. IMACD Services (Install, Move, Add, Change, Disposal)

3. Smart Hands Support/Hands and Feet Support for Network Devices

4. Supporting Network connectivity for Machinery

5. Hands and Eyes Audio Video Support for Conference Rooms

6. Hard Drive wipe before Disposal

7. Asset and Inventory management

8. Visit nearby Hub sites as needed and provide above listed services

_Technical Support Services_ means the functions associated with the fulfillment of Service Requests and Resolution of Incidents through Level 2 Support coordination, including onsite, deskside, and remote troubleshooting, diagnosis, and break-fix of Supported Hardware (e.g., desktops, laptops, Tablets, Printers, conference room audio visual equipment, and other IT devices) (Hands and Eyes support only) and Supported Software.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday

Ability to Relocate:
* Austin, TX: Relocate before starting work (Required)

Work Location: On the road

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