Desktop Support

1 month ago

Austin, United States eTeam Full time

Job Description :

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including on call roster Manage Resource productivity Enable the team with training and development Ensure security compliance Ensure sufficient inventory level is managed across locations Ensure all service request and incidents are resolved before agreed service levels Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis.

(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

  • Desktop Support

    4 weeks ago

    Austin, United States PRIMUS GLOBAL SERVICES INC Full time

    **Should have 5+ years Relevant experience in Desktop Support and Administration** **- VPN Connectivity/Installations** - Hardware Setup/configuration, troubleshooting and replacement. - Deploying Laptops with all the updated software - **Standalone Printer support and installation, Network Printers basic network connectivity troubleshooting.** -...

  • IT Desktop Support Specialist

    2 hours ago

    Austin, United States Clinical Pathology Associates Full time

    **CLINICAL PATHOLOGY ASSOCIATES** **Actual Job Title**: IT Specialist FLSA STATUS: Exempt TYPE OF POSITION: Full Time **KEY RESPONSIBILITIES AND ACCOUNTABILITIES** - Provide direct and remote support for desktop and laptop issues, including hardware, software, and peripheral devices. - Diagnose and resolve complex technical issues related to desktop...

  • Desktop Support Engineer

    2 weeks ago

    Austin, United States Vimerse InfoTech Inc. Full time

    Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware software operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. Hands-on experience in installing troubleshooting and fixing desktops ...

  • Desktop Support Engineer

    3 days ago

    Austin, United States Vimerse InfoTech Inc. Full time

    Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware software operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. Hands-on experience in installing troubleshooting and fixing desktops ...

  • Desktop Support Engineer

    2 weeks ago

    Austin, Texas, United States Vimerse InfoTech Inc. Full time

    Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware software operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. Hands-on experience in installing troubleshooting and fixing desktops...

  • Desktop Support Engineer

    2 days ago

    Austin, Texas, United States Vimerse InfoTech Inc. Full time

    Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware software operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. Hands-on experience in installing troubleshooting and fixing desktops...

  • Desktop Support Technician

    3 weeks ago

    Austin, Texas, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 3-month contract in Euless, TX 75261.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...

  • Desktop Support

    1 month ago

    Austin, United States eTeam Full time

    Job Description : As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning...

  • Executive support

    2 weeks ago

    Austin, United States Tech Mahindra Full time

    Job Description Title- Executive support (desktop/laptop) Location- Austin, TX (USA) (Day1 Onsite). Type- FTE Should have 5+ years Relevant experience in Desktop Support and Administration · VPN Connectivity/Installations · Hardware Setup/configuration, troubleshooting and replacement. · Deploying Laptops...

  • Executive support

    2 days ago

    Austin, United States Tech Mahindra Full time

    Job Description Title- Executive support (desktop/laptop) Location- Austin, TX (USA) (Day1 Onsite). Type- FTE Should have 5+ years Relevant experience in Desktop Support and Administration · VPN Connectivity/Installations · Hardware Setup/configuration, troubleshooting and replacement. · Deploying Laptops...

  • Austin, TX Desktop Support Technician II

    1 week ago

    Austin, United States Heunets Full time

    We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The...

  • Austin, TX Desktop Support Technician II

    3 days ago

    Austin, United States Heunets Full time

    We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The...

  • Austin, TX

    3 days ago

    Austin, United States Heunets Full time

    Job DescriptionJob DescriptionWe are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a...

  • Desktop Support Technician- Entry Level

    2 days ago

    Austin, United States Cloudera Full time

    Business Area: Business Ops & IT Seniority Level: Entry level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open...

  • Executive support

    3 weeks ago

    Austin, United States Tech Mahindra (Americas) Inc. Full time

    Title- Executive support (desktop/laptop)Location- Austin, TX (USA) (Day1 Onsite).Type- FTE Mandatory Skills/JD: Install hardware and peripheral components like disk drives, printers, keyboards, and monitors. Load software packages such as operating systems and office applications. Customize and adapt current programs to satisfy Applied users needs....

  • Desktop Engineering

    2 weeks ago

    Austin, United States Headway Tek Inc Full time

    Position Title : Automation Specialist - Desktop EngineeringLocation: Austin, TXResponsibilitiesDesign, develop, and maintain automation scripts and workflows for desktop deployments and data migrations of user data, applications, and settings using Autopilot, USMT, PowerShell, Power Platform, and other automation tools.Test and troubleshoot automation...

  • Desktop Engineering

    3 weeks ago

    Austin, United States Headway Tek Inc Full time

    Position Title : Automation Specialist - Desktop EngineeringLocation: Austin, TXResponsibilitiesDesign, develop, and maintain automation scripts and workflows for desktop deployments and data migrations of user data, applications, and settings using Autopilot, USMT, PowerShell, Power Platform, and other automation tools.Test and troubleshoot automation...

  • Desktop Engineering

    3 weeks ago

    Austin, United States Headway Tek Inc Full time

    Position Title : Automation Specialist - Desktop EngineeringLocation: Austin, TXResponsibilitiesDesign, develop, and maintain automation scripts and workflows for desktop deployments and data migrations of user data, applications, and settings using Autopilot, USMT, PowerShell, Power Platform, and other automation tools.Test and troubleshoot automation...

  • Desktop Engineering

    2 days ago

    Austin, United States Headway Tek Inc Full time

    Position Title : Automation Specialist - Desktop EngineeringLocation: Austin, TXResponsibilitiesDesign, develop, and maintain automation scripts and workflows for desktop deployments and data migrations of user data, applications, and settings using Autopilot, USMT, PowerShell, Power Platform, and other automation tools.Test and troubleshoot automation...

  • Desktop/End User Support

    3 weeks ago

    Austin, Texas, United States Cognizant Technology Solutions Full time

    Cognizant is seeking a Desktop Support Tech for a full-time opportunity in Austin, TXBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee...