Technical Support Analyst

3 weeks ago


Austin, United States GCS Technologies Full time
Job DescriptionJob DescriptionJob Summary

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments.


Essential Duties and Responsibilities
  • Microsoft Azure and Office 365 Administration
  • Provide remote technical support to customers calling for various technical issues.
  • Provide on-site technical support to customers as needed.
  • Must have flexible after-hours availability for implementation and deployment tasks.
  • Track time and provide troubleshooting notes as you work.

Requirements

Desired Technical Knowledge

Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.


  • Windows Server and Desktop OS (all versions)
  • Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)
  • Familiarity with MacOS and Linux operating systems.
  • Common Desktop Applications (Office, etc.)
  • Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
  • Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery )
  • Virtualization Technologies (VMware vSphere and Hyper-V)
  • Familiarity with VOIP solutions, such as Ring Central

Other desirable skills

  • Basic Scripting knowledge (PowerShell, Bash, Python)
  • Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell)
  • Familiarity administering Remote Desktop Services

Additional Requirements
  • Participate in after hours support rotation.
  • Must pass background screening.
  • Must be able to lift 20 lbs.
  • Ability to work in a team and communicate effectively.
  • Responsible for entering billable time and notes into ticketing system in real time.

Certifications: Preference is given to well certified individuals.

Experience: 2+ years experience in a help desk or network support position.

Education: Degrees are valued but not required. We prefer experience and certifications.


Benefits


  • 75% to 100% work-from-home options if based in Austin, TX
  • Flexible Paid Time Off
  • Medical/Dental/Vision Insurance available
  • Life and AD&D Insurance
  • Disability Insurance

GCS is an equal opportunity employer. GCS is a certified small business.


  • Technical Analyst

    3 days ago


    Austin, United States Oracle Full time

    Job Duties: Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation Technical Analyst, Analyst, Technical, Technical Support, Technology, Database

  • Technical Analyst

    5 days ago


    Austin, United States Oracle Full time

    **Job Duties**: Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical...


  • Austin, United States GCS Technologies Full time

    Job DescriptionJob DescriptionJob SummarySenior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not...


  • Austin, Texas, United States GCS Technologies Full time

    Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk....


  • Austin, Texas, United States GCS Technologies Full time

    Job Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help...


  • Austin, United States Everly Health Full time

    The Operations Support Analyst role will support strategic and data-driven initiatives within the Operations organization at Everly Health. This employee will have experience in networking, relationship building, process improvement, and exhibit high levels of professional communication. In addition they will be responsible for collecting, organizing, and...


  • Austin, Texas, United States Everly Health Full time

    The Operations Support Analyst role will support strategic and data-driven initiatives within the Operations organization at Everly Health. This employee will have experience in networking, relationship building, process improvement, and exhibit high levels of professional communication. In addition they will be responsible for collecting, organizing, and...


  • Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: *** This position can telework % from anywhere in Texas consistent with HHS telework policies. Candidates local to Austin preferred.*** The Systems Analyst reports to Application Manager within Health and Specialty Care Systems (HSCS) unit of Information Technology (IT) department for Health and Human Service Commissions (HHSC). This...


  • Austin, United States Optimized Technical Solutions Full time

    Job DescriptionJob DescriptionI. DESCRIPTION OF SERVICESThe Developer/Programmer Analyst performs advanced analysis and programming work involving all technical aspects of designing, creating and maintain software applications.This position will work with the Texas Student Data System (TSDS) development team to provide the following Software Development...


  • Austin, United States Genius Road, LLC Full time

    Helpdesk Support Analyst Contract Length: 12-18 months Location: Austin, TX (Remote - must be local to the Austin area) Our client is looking for a dynamic, energetic Helpdesk Support Analyst who welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with limited supervision and...


  • Austin, United States Optimized Technical Solutions Full time

    Job DescriptionJob DescriptionI. DESCRIPTION OF SERVICESThe Developer/Programmer Analyst performs advanced analysis and programming work involving all technical aspects of designing, creating and maintain software applications.This position will work with the Texas Student Data System (TSDS) development team to provide the following Software Development...


  • Austin, United States Genius Road, LLC Full time

    Helpdesk Support Analyst Contract Length: 12-18 months Location: Austin, TX (Remote - must be local to the Austin area) Our client is looking for a dynamic, energetic Helpdesk Support Analyst who welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with limited...


  • Austin, United States Voya Financial Full time

    Together we fight for everyones opportunity for a better financial future. We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyones access to opportunitie Support Specialist, Technical Support, Technical, Specialist, Support, Financial, Technology, Insurance


  • Austin, United States LanceSoft Full time

    Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product...


  • Austin, United States Infojini Full time

    Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features,...


  • Austin, United States Optimized Technical Solutions Inc Full time

    I. DESCRIPTION OF SERVICES The Developer/Programmer Analyst performs advanced analysis and programming work involving all technical aspects of designing, creating and maintain software applications. This position will work with the Texas Student Data System (TSDS) development team to provide the following Software Development Services: 1) Perform technical...


  • Austin, United States NHRG, Inc. Full time

    Job DescriptionJob DescriptionHybrid On-Site/Remote - Austin, TX  WORK DESCRIPTION:Provides technical assistance and support over the phone for applications and hardware problems in the Help Desk/Service DeskMaintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, installs, maintains, moves, and...


  • Austin, United States Optimized Technical Solutions Inc Full time

    I. DESCRIPTION OF SERVICESThe Developer/Programmer Analyst performs advanced analysis and programming work involving all technical aspects of designing, creating and maintain software applications. This position will work with the Texas Student Data System (TSDS) development team to provide the following Software Development Services: 1) Perform technical...


  • Austin, United States Russell Tobin Full time

    Job DescriptionJob DescriptionJob Title: Technical Support Engineer (Adobe Commerce)Location: Austin, TXDuration: 6 Months PlusPay Range: $35-$45/hr on W2 Depends on Experience Adobe Commerce Technical Support Engineer Duties: The first point of contact for customers concerns relating to technical issues with the Magento E-commerce application.Customers...


  • Austin, United States Motion Recruitment Full time

    Our client, a well-known construction company, is actively hiring a Field Technician to join their team in Austin, TX! This role will be onsite and traveling locally to various sites so candidates must have reliable transportation.***This is a W2 contract to hire with benefits***In this role, you will be responsible for providing white glove technical...