IT Support Specialist

3 months ago

Denver, United States Guarantee Electrical Full time

***Partner. Energize. Deliver.***

Join our Colorado team as an IT Support Specialist and become an employee of a nationally recognized ***Top Workplace*** We are wanting to fill this position in Denver or Colorado Springs. This person would be the initial point of contact for customers with IT issues. They would be responsible for managing help desk tickets, working them through our processes and procedures and escalating them to appropriate technical expert if needed.

**Benefits, Compensation, Community Involvement and Employee Appreciation**

Each member of the Guarantee team is an essential partner in building our successful future. Guarantee offers a rewarding career path, a competitive salary, and excellent benefits package. This includes an Employee Stock Ownership Plan (ESOP), which is 100% company funded.

The salary range for this position is $45,000 to $55,000. Employees are also eligible for annual discretionary bonuses. We offer a competitive benefits package including medical, dental, vision, accidental, critical illness, life and disability insurances, vacation/sick time, and a matching 401K plan.

We value giving back to our communities through community outreach and volunteering. Some of our favorites being Pedal the Cause, KIDstruction, Big Brothers Big Sisters and more

**Responsibilities**

* Help-desk triage of incoming calls/tickets for the Colorado Region

* Performs Tier 1 and higher issue resolution for incoming help requests from end users, including installing and upgrading software and installing hardware

* Performs End User application security access maintenance

* Ensures continuous customer support and contact with customer

* Consults with vendors on resolutions to identified issues

* Deployment tasks: Desktop deployment, user creation, Teams rooms, mobile devices, etc.

* Working with end-users to ensure to features are understood

* Training new users on software applications

* Overflow for central region help desk

* Other duties as assigned.

**Qualifications**

* 3+ years IT experience with client, server, and network service delivery

* 3+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP

* 3+ Years of experience in a professional environment

* 3+ years of experience in PC repair, troubleshooting, deployment, and liquidation

* High School or equivalent diploma

**Knowledge, Skills, and Abilities**

* Customer service - must be able to listen to the needs of the company to best implement features

* Willingness to learn new software

* A desire to be an expert on a rapid timetable

* Ability to explain your findings in a concise, actionable manner

* Ability to learn new skills and information sets quickly

* Exceptional communication skills (verbal and written)

* Ability to identify, analyze, and create consumable documentation and training

* O365 Skills

* Familiarity and knowledge of the following is ideal but not required: Dell Latitude Laptops, Apple iPhones / iPads, Viewpoint Vista, Viewpoint FieldTime, Bluebeam, Dado, Microsoft Teams; Chat, File Storage, Voice, Video, and Rooms, FreshService

* Construction industry experience a plus

* Humble, Hungry, and Smart

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information about Guarantee Electrical Company, please visit

Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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