IT Support Specialist
4 days ago
Job Title: IT Support Specialist
Job Summary:
HCL Technologies Limited - Business Services is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to employees and new hires remotely. This role will involve troubleshooting hardware and software issues, scheduling vendor visits, and providing excellent customer service.
Key Responsibilities:
- Provide technical support to employees and new hires remotely
- Troubleshoot hardware and software issues
- Schedule vendor visits and coordinate with IT Network and Unified Communications team
- Install and configure network equipment, printers, and other hardware
- Coordinate with external vendors for dispatch support
- Identify and resolve hardware and software application conflicts
- Manage service requests, track and complete requests or incidents
- Ensure that hardware is properly assigned and updated into our management system
- Work with internal teams/cluster technicians on vendor technicians support requirements
Requirements:
- 3-5 years of IT experience, including technical training
- Knowledge of Windows and Macintosh platforms, Microsoft Office suite of applications, GSuite products, and internet browsers
- Experience with imaging Windows 10 OS
- Familiarity with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet, basics knowledge about switch, router, network rack etc.)
- Thorough understanding of domains, drive mapping, GPOs, WINS, DNS, TCPIP, and Active Directory
- Networked printer experience (queue creation, server maintenance, etc.)
- Experience in using PC-based word processing, presentation, and e-mail software
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- MCP and or A+ Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
Preferred Qualifications:
- Help desk experience
- Windows experience
Work Location: In person
Pay: $28.00 per hour
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