Customer Operations Coordinator

2 weeks ago


Charlotte, United States National Guard Employment Network Full time

Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.Charlotte, NC, US, 28273Functional Area: RC Customer Excellence Posting Locations: Charlotte Job OverviewThe Customer Operations Coordinator is responsible for supporting a dedicated customer operations team. The primary function of the job is to build manual loads, schedule appointments, validate, approve accessorials, and provide backup to the Customer Operations Planner role.Duties & ResponsibilitiesCreates manual loads in the transportation management system timely and accurately based on the needs outlined by the customer, including but not limited to dunnage to third party vendors, equipment services, shuttles, and all other customer requests that do not get sent electronicallyProvides backup and support to the Customer Logistics Planner for an assigned region for a dedicated customer account including but not limited to routing of carrier tenders, and the vetting and addressing of customer issuesUtilizes the customer's transportation management system to assign pick-up and delivery appointments that meet on-time delivery and on-time pick-up requirements outlined by the customer and ensures the transportation management system is accurately updatedValidates and approves carrier requested accessorial charges and updates information in the appropriate transportation management system; whereby, accessorials include but are not limited to truck order not used, wait time loading, wait time unloading, bobtail, out of route mileage, trailer repositioning, and trailer storageTracks and traces loads within an assigned region to ensure on-time delivery and provide proactive updates for late loads to the Customer Operations Planner and updates the Transportation Management System to maintain data integrityPerforms other duties as assignedAdditional Qualifications/ResponsibilitiesKnowledge, Skills, & AbilitiesUp to 12 months of work experienceMust have excellent written and verbal skillsTime management skillsInterpersonal communication skillsMinimum QualificationsHigh school diploma or GEDKnowledge acquired through up to 12 months of work experiencePreferred QualificationsN/AWork EnvironmentOffice Environment



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