Customer Account Coordinator
6 days ago
JOB TITLE: Customer Account Coordinator
DEPARTMENT: Operations
SUPERVISOR: Managed Services Division Manager
SUMMARY:
The Customer Account Coordinator develops, coordinates, and implements scopes of work for assigned client programs. This position is responsible for understanding and adhering to program requirements and exceeds customer expectations through efficient communication, time management, and program knowledge. The Customer Account Coordinator exemplifies superior quality control via thorough contractor and vendor communication along with continuous monitoring of profitability levels. This position must conform to all corporate policies and procedures and uphold ethical standards. This position will embody Lightserve's core values, exemplifying them with the utmost integrity. Employee will represent Lightserve and their department with the highest regard in both external and internal communications, ensuring a standard of excellence in all interactions.
DUTIES AND RESPONSIBILITIES:
- Provides exceptional customer service by being reliable, responsive, and efficient.
- Communicates in a professional manner with vendors and customers in a high-call volume environment.
- Ensures client documents including client profile manuals are complete, current, and stored appropriately.
- Identifies resources needed to implement a work order with a timely and cost-efficient approach.
- Creates and executes work orders with appropriate revisions to meet changing needs and requirements.
- Manages daily workflow and enforces service quality while adhering to the company’s standard operation procedures.
- Works proficiently within ARC; maintaining proper job notes for effective inter-departmental communication.
- Assists in continuous development and maintenance of a high quality, cost-effective contractor network.
- Possesses a clear understanding of the client program, pricing model, and billing procedures.
- Additional job duties/responsibilities as assigned by management.
QUALIFICATIONS AND SKILLS:
Required Qualifications:
- Experience with telephone communications in a customer service-based environment.
- Ability to troubleshoot and resolve client specific problems.
- Ability to maintain a professional presence with all vendors, customers, colleagues, and management.
- Customer service focus with the ability to respond to requests in a timely manner.
- Ability to work in a fast pace environment with several competing priorities.
- Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
- Outstanding communication and presentation skills (verbal and written).
- Proficient in Microsoft Office Suite.
Preferred Qualifications:
- Associates or bachelor’s degree from an accredited university or college.
- Commercial and/or Industrial lighting experience.
COMPANY BENEFITS:
- Company paid medical and dental premiums for employees on our base plan.
- Paid parental leave.
- Access to vision and other ancillary benefits.
- 401(K) including company match after one year.
- Company paid long-term disability and life insurance.
- Paid time off plus 10 company paid holidays.
- Current hybrid work schedule after successful on-boarding period - (3) days in office and (2) days remote.
WORK ENVIRONMENT:
- Office, cubicle, or workstation.
AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply
Lightserve Corporation is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may by required from day-to-day.
-
Accounting Coordinator
2 months ago
Charlotte, United States Alpek Polyester USA Full timeJob DescriptionJob DescriptionWe are seeking a motivated individual to join our Accounting team based out of our Charlotte, NC facility. The ideal candidate for the Accounting Coordinator applies a high degree of attention to detail and an analytical mindset to complete their daily responsibilities while supporting the overall Finance team....
-
Registered Nurse Care Coordinator/Case Manager
3 weeks ago
Charlotte, United States Customer Value Partners Full timeJob DescriptionJob DescriptionCVP is seeking a Registered Nurse Care Coordinator/Case Manager to join our team in providing our Nation’s Veteran’s with Hematology and Oncology specialized telehealth services for the Durham VA Healthcare System in Durham, NC. Working hours are Monday-Friday, 8:00-4:30 pm EST.Responsibilities:Ensure that all incoming...
-
Customer Care Coordinator
3 months ago
Charlotte, United States Conterra Ultra Broadband Full timeJob DescriptionJob DescriptionCustomer Care Coordinator About ConterraConterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.We are committed to providing...
-
Customer Care Coordinator
5 days ago
Charlotte, United States Conterra Ultra Broadband Full timeCustomer Care CoordinatorAbout Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the...
-
Customer Service Excellence Coordinator
1 week ago
Charlotte, North Carolina, United States Red Classic Transportation Services Full timeLocation: Charlotte, NC Company: Red Classic Transportation Services Position Overview: The Customer Service Excellence Coordinator plays a vital role in supporting the daily operations of significant customer accounts within our strategic clientele. This position serves as a crucial support to the Account Manager and is responsible for fostering and...
-
Accounts Receivable Coordinator
2 weeks ago
Charlotte, North Carolina, United States Century Cabinets Inc. Full timeJob OverviewCentury Cabinets Inc. is a dynamic organization committed to delivering exceptional design-build solutions for both residential and commercial projects. Our team is composed of talented professionals dedicated to creating impressive and durable structures. We invite you to explore a rewarding career with us.Core PrinciplesPositive Work...
-
Client Account Coordinator
2 weeks ago
Charlotte, North Carolina, United States CPI Security Full timePosition OverviewAs a Client Account Coordinator, you will be instrumental in the assessment and interpretation of sales data for both new and existing clientele.Key ResponsibilitiesConduct thorough evaluations of sales performance.Analyze customer data to enhance service delivery.Collaborate with sales teams to ensure client satisfaction.QualificationsThe...
-
Customer Experience Coordinator
5 days ago
Charlotte, North Carolina, United States Conterra Ultra Broadband Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Conterra Ultra Broadband. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesCustomer Onboarding: Ensure a smooth onboarding...
-
Client Account Coordinator
2 weeks ago
Charlotte, North Carolina, United States CPI Security Full timePosition OverviewAs a Client Account Coordinator, you will be instrumental in the assessment and evaluation of sales activities for both new and existing clientele.Key ResponsibilitiesConduct thorough analysis of sales data to support business decisions.Collaborate with various departments to ensure customer satisfaction and retention.Assist in the...
-
Accounts Receivable Coordinator
2 weeks ago
Charlotte, North Carolina, United States Century Cabinets Inc. Full timeJob OverviewCentury Cabinets Inc. is a dynamic organization dedicated to delivering exceptional design-build solutions for both residential and commercial spaces. Our team of skilled professionals crafts high-quality products that stand the test of time. We invite you to explore a rewarding career with us.Core ValuesPositive Work Environment – We foster a...
-
Customer Operations Coordinator
2 weeks ago
Charlotte, United States Coca-Cola Consolidated Full timeFunctional Area:RC Customer ExcellencePosting Locations:CharlotteJob OverviewThe Customer Operations Coordinator is responsible for supporting a dedicated customer operations team. The primary function of the job is to build manual loads, schedule appointments, validate, approve accessorials, and provide backup to the Customer Operations Planner role.Duties...
-
Customer Operations Coordinator
3 weeks ago
Charlotte, United States Coca-Cola Consolidated, Inc. Full timeFunctional Area: RC Customer Excellence Posting Locations: Charlotte Job OverviewThe Customer Operations Coordinator is responsible for supporting a dedicated customer operations team. The primary function of the job is to build manual loads, schedule appointments, validate, approve accessorials, and provide backup to the Customer Operations Planner...
-
Customer Operations Coordinator
2 weeks ago
Charlotte, United States Coca-Cola Bottling Co Full timeFunctional Area:RC Customer Excellence Posting Locations:Charlotte Job Overview The Customer Operations Coordinator is responsible for supporting a dedicated customer operations team. The primary function of the job is to build manual loads, schedule appointments, validate, approve accessorials, and provide backup to the Customer Operations Planner role....
-
Customer Service Coordinator
1 week ago
Charlotte, North Carolina, United States Coca-Cola Consolidated, Inc. Full timeJob OverviewThe Customer Operations Coordinator plays a vital role in supporting a dedicated customer operations team at Coca-Cola Consolidated, Inc. This position is responsible for building manual loads, scheduling appointments, validating and approving accessorials, and providing backup to the Customer Operations Planner role.Duties &...
-
Customer Operations Coordinator
3 weeks ago
Charlotte, United States Coca-Cola Company Full timeFunctional Area: RC Customer Excellence Posting Locations: Charlotte Job Overview The Customer Operations Coordinator is responsible for supporting a dedicated customer operations team. The primary function of the job is to build manual loads, schedule appointments, validate, approve accessorials, and provide backup to the Customer Operations Planner role....
-
Account Coordinator
3 weeks ago
Charlotte, United States Nederman Full timeAre You?Ready to use your skills to drive and lead the team to success?Hungry to always find a better way of doing things?Thrilled about working for a global industry leader in its mission to shape the future for clean air? At Nederman, our mission is to protect people, planet, and production from harmful effects of industrial processes. By doing that, we...
-
National Account Support Coordinator
2 weeks ago
Charlotte, North Carolina, United States Beacon Hill Full timeNational Account Assistant CoordinatorObjectiveAccurate data is essential for effective analysis and informed business decisions. This role supports the National Account Department by managing data entry into our QuickBooks accounting software during the implementation of a comprehensive enterprise reporting program. Responsibilities include entering...
-
Customer Success Account Manager
3 months ago
Charlotte, United States US Health Services Full timeA Company Committed to Your Success Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to...
-
Customer Accounts Advisor
2 weeks ago
Charlotte, United States Aaron's Family of Companies Full timeCustomer Accounts Advisor Charlotte, North Carolina Overview A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as...
-
Customer Engagement Coordinator
2 weeks ago
Charlotte, North Carolina, United States A.P. Mller - Maersk AS Full timeCustomer Experience Partner Are You Prepared to Shape the Future of Global Logistics? A.P. Moller - Maersk A/S stands at the forefront of integrated logistics, pioneering industry advancements for over a century. Through innovation and transformation, we are redefining the limits of what is possible and continuously establishing new benchmarks for...