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Client Services Specialist
2 months ago
Under general supervision, the Client Services Specialist is responsible for providing exceptional customer service, completing prior authorizations, referrals, fax inbox and medical records requests.
Essential Functions and Responsibilities:
Ability to interact effectively, and in a supportive manner with persons of all backgrounds
Sustain excellent patient interactions using clear communication and problem-solving skills
Assess phone traffic for potential emergencies
Create documentation within medical regulation compliance to support communication between Central Services and individual clinic sites
Completes medical records requests, fax inbox, referrals, and prior authorizations.
Communicate efficiently to sites and providers regarding needs of patients
Maintain confidentiality of sensitive patient information at all times
Answer the phone in a professional manner and follow procedures for routing calls
Participate in regular meetings with the Central Services Supervisor
Ability to handle assist in answering phone calls if necessary.
Ability to simultaneously handle multiple software applications and multiple phone lines
Ability to adapt to feedback, drive performance to reach benchmark goals, and contributed to the growth and success of the Central Services department
Perform other duties as assigned
Requirements and Qualifications:
Education:
High school graduate or equivalent is required.
Certificate/License:
None.
Experience:
A minimum of three (3) years of customer service experience is required. Minimum of 1 year healthcare industry preferred.
Community Care Partners is an Equal Opportunity Employer (EEO).
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