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Client Relationship Specialist

2 months ago

West Chicago, Illinois, United States Epsilon Full time
Position Overview

The Client Relationship Specialist will play a pivotal role in delivering outstanding service to automotive dealership clients within a designated region. This role involves managing and promoting the Epsilon product suite to enhance customer loyalty and satisfaction.

Key Responsibilities
  • Collaborative Success: The Specialist will report to the Inside Sales Manager and collaborate closely with Dealer Marketing Consultants to meet dealership and corporate sales objectives.
  • Purposeful Innovation: Epsilon is committed to acting in the best interest of the organization by integrating core values into all communications and actions. As a Specialist, your contributions will be vital to driving sales and fostering strong client relationships.
Performance Goals
  • Achieve or surpass sales targets by effectively marketing Epsilon products to clients in the assigned territory.
  • Develop and maintain relationships with local OEM representatives.
  • Engage in resolving customer concerns and facilitating retention efforts.
  • Identify and implement solutions to existing challenges.
  • Keep detailed and accurate records of client interactions and activities.
  • Support the introduction of new sales initiatives by reviewing materials for accuracy and providing constructive feedback.
  • Perform additional duties as required to align with corporate goals.
  • Respond to requests for information from regional and corporate teams.
Candidate Profile
  • Essential Qualifications:
    • 1-2 years of experience in customer service.
    • Proficiency in Salesforce.
    • Ability to manage territory activities effectively.
    • Excellent phone communication skills.
    • Strong relationship-building and problem-solving abilities.
  • Preferred Attributes:
    • Experience in automotive marketing platforms or CRM systems.
    • Familiarity with marketing technologies.
    • Strong organizational and time management skills.
    • Adaptability to changing expectations.
About Epsilon

Epsilon is a leading global advertising and marketing technology firm, integral to Publicis Groupe. Our solutions empower clients to leverage their first-party data for impactful campaigns across various channels, ensuring measurable outcomes. We are dedicated to helping top brands personalize customer experiences through innovative technology and services.

At Epsilon, we uphold a set of core values that shape our culture and guide our mission:

  • Integrity: We prioritize transparency and ethical practices.
  • Collaboration: We believe teamwork unlocks our full potential.
  • Innovation: We drive the market with impactful ideas.
  • Respect: We celebrate diversity and foster inclusivity.
  • Accountability: We trust each other to achieve shared goals.

Employee Benefits

At Epsilon, we offer a comprehensive benefits package designed to support our employees and their families, including:

  • Flexible time off and paid holidays.
  • Paid sick leave.
  • Parental leave and childcare assistance.
  • Health coverage, 401(k), and tuition assistance.

Epsilon is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.