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Strategic Account Manager
4 months ago
The Strategic Account Manager (SAM) will operate as the primary customer interface owners for the accounts/locations they are assigned. In addition, the SAM will serve as primary regional contact points for global accounts that may be managed through a central group or owner. SAM's will collaborate with global market segment teams, global account leaders, Key Account Directors (KAD), Field Technical Services (FTS), Customer Service (CS) and Supply Chain to manage the customer's order to cash experience and to establish documented account strategies. SAMs contribute to the Integrated Business Planning and Margin Management processes via forecasting as well as market and competitive data documentation. The SAM develops relationships with customers in order to increase revenue, pursue relationships with potential new accounts, and seek business expansion opportunities with current customers. The SAM develops new business by analyzing account potential; initiating, developing, and closing sales; and recommending additional paths to sales (technical discussions for liner change, opportunities to commandeer business from competition, price and or contracts for increased volumes). The SAM has detailed knowledge of the products and services being offered and will ensure that products and services consistently meet customers' needs. The SAM visits customers' locations regularly to ensure customer satisfaction and promote ongoing contract renewal. SAMs close sales by overcoming objections, roadblocks, and continual pursuit. This role is self-directed and highly independent.Responsibilities and Duties:TravelUp to 60 % domestic travelSAM's travel will be focused on specific customer project interactions, changes in primary contact points at the customer, client satisfaction, further the relationship and drive sales volumes, contract renewal and negotiations, possible trade shows.It's expected that SAM's will interact primarily across all functions within a customer including, (Procurement counterparts, Marketing, R&D, Technical, VP's and CEOs)Selling function measured by volume, revenue, and margin.Customer engagementCall and lead engagementPursuing ordersPricing implementationCollections and ReceivablesContract negotiation and adherence (including inventory programs)IBP SupportSKU + Ship-To location line-item forecastingCustomer ExperienceEnsuring commercial and quality issue resolution and documentationCoordinating functional support where needed to address issues (Quality, Technology, Regulatory, etc.)Timely feedback to customer on pricing, samples, sales related topics.Business ProcessAccount strategy developmentMarket and competitive intelligence captureSecondary Job Responsibilities:Perform associated duties as required/assigned from managementQualifications and Skills:5+ years of results-oriented experience in field sales of release liners, pressure sensitive adhesives or related/similar marketsResult-oriented personality and capability to overcome obstaclesSelf-directed with ability to clearly, concisely, and professionally communicate findingsSelf-starter; requires independent planning and allocation of company resourcesExcellent skills in communication (oral and written) and selling; Project Management, personable and computer savvy in working with; Excel, PPT, Word and CRM experienceStrong influencing, negotiating and decision making skillsBenefits:Medical, Dental, and Vision InsuranceTelehealthHealth savings account with generous annual employer contributionFitness reimbursement programDevelopment and career growth opportunitiesCompetitive 401(k) matching programWe are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by applicable law.
