Guest Service Representative-Hotel Front Desk
2 months ago
Overview:
Come join Team Atlantis We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services, etc. Other departmental duties. All with a smile on their face
Day Shift Position
Responsibilities:- Raise and maintain Atlantis Guest Service skills to establish four-star standards
- Increase Hotel revenue through commissionable opportunities
- Work in a fast paced, high volume environment
- Follow all company policies and procedures
- Maintains a polite and professional demeanor at all times
- Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred
- Handling guests' mail, recording guests' comments, and restocking supplies
- Other duties as assigned
While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Qualifications:- Must also be able to handle large amounts of currency accurately and efficiently
- Ability to communicate effectively in a positive/upbeat fashion
- Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. ***
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
- Comprehensive benefits (medical, dental, vision, supplemental coverage)
- 401K retirement savings plan + discretionary match
- Education Tuition Reimbursement Program
- Scholarship Opportunity
- Paid Vacation
- Holiday Pay
- Recreation /Fitness Discounts
- Weekly Resort Prizes
- Career Development and Training Workshops
- FREE daily meal
- Internal Advancement
-
Hotel Guest Service Representative
5 days ago
Reno, Nevada, United States Atlantis Casino Resort & Spa Full timeJob Summary:We are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at Atlantis Casino Resort & Spa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest...
-
Hotel Guest Services Manager
5 days ago
Reno, Nevada, United States Atlantis Casino Resort & Spa Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Atlantis Casino Resort & Spa. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and managing the front desk operations to meet department and property business objectives.Key ResponsibilitiesGuest...
-
Guest Service Representative-Hotel Front Desk
2 months ago
Reno, United States Atlantis Casino Resort & Spa Full timeOverview: Come join Team Atlantis! We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping,...
-
Guest Service Representative-Hotel Front Desk
3 months ago
Reno, United States Atlantis Casino Resort Spa Full timeOverview Come join Team Atlantis! We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping,...
-
Front Desk Ambassador
5 days ago
Reno, Nevada, United States Atlantis Casino Resort & Spa Full timeJob Summary:We are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at Atlantis Casino Resort & Spa. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Guest Service: Provide...
-
Front Desk Manager
3 months ago
Reno, United States Atlantis Casino Resort & Spa Full timeOverview: Come join Team Atlantis! The Hotel Front Desk Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The positions work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation. Under direction of the Hotel Manager, this...
-
Hotel Front Desk Relief Supervisor
1 week ago
Reno, United States Peppermill Casino Full timeThe Relief Supervisor assists the Hotel Shift Manager by effectively managing the hotel inventory and at times provides direction to the Shift employees. Must be capable of supervising employees with varied experience levels and with varied backgrounds. Qualifications: At least one-year front desk experience preferred. Minimum of one year experience with...
-
Guest Service Agent
3 months ago
Reno, United States Renaissance Reno Downtown Hotel & Spa Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Position Requirements Immediately greet guest and offer to assist with their needs....
-
FT - Front Desk Agent
5 months ago
Reno, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality, Operations, Hotel, Reservations
-
Front Desk Operations Manager
5 days ago
Reno, Nevada, United States Atlantis Casino Resort & Spa Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Atlantis Casino Resort & Spa. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and managing the front desk operations to meet department and property business objectives.Key ResponsibilitiesGuest...
-
Front Desk Representative
3 weeks ago
Reno, United States Curate Corp Voice Full time $46,500 - $54,500Job DescriptionJob DescriptionJob Title: Front Desk RepresentativeLocation: Reno, NVDepartment: OfficeJob Type: Full-timeJob Summary:We are seeking a friendly, professional, and customer-oriented Front Desk Representative to join our team. As the first point of contact for our organization, you will be responsible for welcoming visitors, answering inquiries,...
-
Front Desk Agent
3 months ago
Reno, United States Grand Sierra Resort & Casino Full timeOrganize, confirm and process guest check-ins/check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Perform tasks such as answering phones, maintain a cash drawer, operate office equipment Use computer system Front Desk, Agent, Skills, Hotel
-
Front Desk Associate
3 weeks ago
Reno, United States Atrium Hospitality Full timeHotel: Reno Ramada. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a cultu Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel
-
Front Desk Shift Manager
2 days ago
Reno, Nevada, United States HG Staffing LLC Full timeJob Summary HG Staffing LLC is seeking a highly skilled Front Desk Shift Manager to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesRegister guests by inputting information into our computer system and assigning them...
-
Front Desk/Guest Services Supervisor
3 months ago
Reno, United States Travel + Leisure Co. Full timeWe Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...
-
Guest Services Supervisor
7 days ago
Reno, Nevada, United States Hersha Hospitality Management Full timePosition OverviewThe Guest Services Supervisor plays a crucial role in overseeing the front desk operations, ensuring adherence to the highest standards of guest service, quality, and sustainability.Key ResponsibilitiesManage daily front desk activities to provide exceptional guest experiences.Ensure compliance with established service standards and...
-
Hotel Receptionist
20 hours ago
Reno, Nevada, United States Peppermill Casino Full timeJob Summary:The Front Desk Agent is responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for all hotel guests. This role requires a high level of customer service expertise, attention to detail, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Check in and check out...
-
Guest Services Representative
2 weeks ago
Reno, Nevada, United States Meruelo Group Full time*Candidates must be 16 years or older to apply PRIMARY RESPONSIBILITIES include the following. Additional tasks may be assigned. Coordinate, confirm, and manage guest arrivals and departures while accommodating any changes.Process payments, ensuring accuracy and making adjustments as necessary.Handle various tasks such as answering phone calls, maintaining a...
-
Customer Service Agent
7 days ago
Reno, Nevada, United States Atlantis Casino Resort Spa Full timeWelcome to Team Atlantis We invite you to become a part of our team as a Hotel Front Desk Associate. In this role, you will be responsible for overseeing guest check-in and check-out processes while addressing guest inquiries and requests. You will collaborate with various departments to ensure a smooth and enjoyable experience for all guests. ...
-
Front Desk Shift Manager
3 months ago
Reno, United States Grand Sierra Resort and Casino Full timeESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned. Register guests by inputting information into computer and assigning them rooms. Settle and checkout guest's accounts by inputting method of payment into computer and releasing room. Maintain excellent guest service/employee relations through effective communication...