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Hotel Front Desk Representative

1 month ago

Reno, Nevada, United States Atlantis Casino Resort Spa Full time
About the Role

As a Hotel Guest Service Representative at Atlantis Casino Resort Spa, you will play a key role in ensuring that our guests have an exceptional experience. This is a swing shift position, requiring strong communication and problem-solving skills.

Responsibilities
  • Raise and maintain high standards of customer service to establish four-star quality.
  • Increase hotel revenue through commissionable opportunities.
  • Work in a fast-paced, high-volume environment.
  • FOLLOW ALL COMPANY POLICIES AND PROCEDURES.
  • Maintain a polite and professional demeanor at all times.
  • Retrieve reservations, verify special requests and accommodations, program room keys, complete and file registration cards, calculate room charges, make approved changes to guests' accounts, and collect payment for all charges incurred.
  • Handle guests' mail, record guests' comments, and restock supplies.
Requirements
  • Must be able to handle large amounts of currency accurately and efficiently.
  • Able to communicate effectively in a positive/upbeat fashion.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
What We Offer
  • Comprehensive benefits (medical, dental, vision, supplemental coverage).
  • 401K retirement savings plan + discretionary match.
  • Education Tuition Reimbursement Program.
  • Scholarship Opportunity.
  • Paid Vacation.
  • Holiday Pay.
  • Recreation /Fitness Discounts.
  • Weekly Resort Prizes.
  • Career Development and Training Workshops.
  • FREE daily meal.
  • Internal Advancement.

The estimated salary for this position is $45,000-$60,000 per year, depending on experience and qualifications.