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Scottsdale, United States Frank Lloyd Wright Foundation Full time

The Guest Service Representative plays a pivotal role in delivering an outstanding experience to the diverse visitors of Taliesin West. As an integral member of the Public Engagement Team, you will engage with guests of all ages, ensuring each visit is memorable through personalized interactions during our various tour offerings. This role is perfect for an energetic and approachable individual who thrives on connecting with and assisting guests.

Your primary responsibilities will include warmly greeting guests upon arrival, guiding them through the audio tour experience, and serving as a knowledgeable "host" in multiple indoor locations to answer questions and provide support throughout their visit. Additionally, you will assist with Guest Services in the Kiosk and/or Call Center as needed.

We are looking for a candidate who is friendly, technologically savvy, and committed to delivering exceptional guest service. Strong communication skills and a genuine passion for creating positive guest experiences are essential.

The Frank Lloyd Wright Foundation is a nonprofit organization in the arts and culture field that is made up of talented and caring individuals, guided by our shared mission to inspire people to discover and embrace an architecture for better living through meaningful connections to nature, the arts, and each other. Our team does vital and valued work that fosters creativity and collaboration and furthers the legacy of Frank Lloyd Wright for generations to come. We offer competitive compensation, an inclusive environment, a comprehensive benefits package, and are situated in the beautiful Sonoran Desert.

This is a seasonal, part-time position with shifts ranging from 4 to 6 hours, totaling approximately 20 to 25 hours per week from October through May. Flexibility in scheduling is required, including availability for evenings, weekdays, and weekends. The rate of pay is $16.50/hour.

Essential Functions:

-Deliver exceptional customer service consistently to all guests.
-Model and uphold the Foundation's Guest Service Standards.
-Communicate safety measures effectively to ensure guest safety and the protection of our historic property.
-Assist guests with setting up their individual audio tour experiences.
-Act as a resource for guests and members, providing information and support throughout their tour.
-Engage with guests, employees, and volunteers in a friendly, professional manner.
-Perform all job duties with accuracy and a commitment to excellence.

Requirements

Minimum Qualifications and Requirements:

-High school diploma or equivalent.

- At least 6 months of experience in a customer service role.

- Strong communication skills with the ability to multitask effectively.

- Proven problem-solving abilities and the capacity to work well with diverse teams and audiences.

- Ability to perform under pressure, meet deadlines, and adapt to changing circumstances.

- Capability to stand for extended periods and handle desert weather and terrain.

- Commitment to working up to 25 hours per week, including during peak visitation periods (February-April), with availability for weekend and holiday shifts.

Preferred Qualifications:

- Academic or professional background in Communications, Museum Studies, Customer/Visitor Services, History, Art History, General Education, or related fields.

- 1+ years of experience in customer service, public speaking, retail, or call center environments.

- Demonstrated proficiency with technology, including computers, iPads, MP3 players, smartphones, and other handheld devices.

- Familiarity with Microsoft Office Suite and Salesforce, or the ability to learn the software during training.

- Knowledge of Frank Lloyd Wright and his architectural principles.

Physical Demands and Work Environment: The physical demands and work environment described here are inclusive and considerate of the diverse needs of all employees, including individuals with disabilities. Reasonable accommodation will be provided to ensure that individuals can successfully perform the essential functions of this job.

Physical Demands: To perform the essential functions of this job, employees may be required to engage in various physical activities. These activities include standing, walking, sitting, using hands to handle objects, tools, or controls, reaching with hands and arms, climbing stairs, maintaining balance, stooping, kneeling, or crouching. Additionally, effective communication through talking and hearing is consistently required. The employee may occasionally need to lift and/or move up to 25 pounds. This job requires specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: The duties of this job may expose employees to weather and environmental conditions that are prevalent at the time, taking into account the diverse needs of individuals. The work environment aims to be inclusive and accommodating. The noise level in the work environment is typically moderate.

We strongly encourage individuals who may not meet all the listed requirements to still apply for this position. We value diversity and believe in providing equal opportunities to all candidates. If you possess a strong passion for the role and are motivated to learn and grow, we are committed to considering your application and providing reasonable accommodations to help you succeed in this job. Your unique perspectives and experiences can contribute to our team and enhance our overall success.

Frank Lloyd Wright Foundation is an Equal Opportunity Employer.