Receptionist

2 months ago

Bloomington, United States South Central Community Action Program Full time
Job Details

Job Location
Lindbergh - Bloomington, IN

Position Type
Full Time

Education Level
High School Diploma

Job Category
Admin - Clerical

Description

POSITION CLASSIFICATION: Full-Time, Non-Exempt

SCHEDULE: 30 hours per week not to exceed 37.5 hours per week during peak program time (October through April)

POSITION SUMMARY

Under supervision of the Office Manager, the Receptionist is responsible for entering and processing client data, receiving and processing all incoming calls, scheduling appointments, and projecting a positive image of the Agency while maintaining a professional and efficient waiting area. The Receptionist will treat all individuals with dignity and respect, make necessary referrals for clients, and exemplify the South Central Community Action Program, Inc. (SCCAP) commitment to empowering people to reach their potential.

ESSENTIAL DUTIES & RESPONSIBILITIES

These should not be construed as a complete list of responsibilities, duties, and skills required of personnel.
  • Operates and coordinates all functions of the main desk.
  • Provides appropriate outreach, referral, and advocacy to clients as needed.
  • Maintains regular contact with community service providers; participates in coordinated service delivery.
  • Maintains accurate and timely records including client intake logs, etc.
  • Maintains files and filing systems.
  • Operates the Trash Bag program for Monroe County.
  • Performs a variety of clerical duties including filing, photocopying, faxing, scanning, etc.
  • Processes Agency mail.
  • Keeps the lobby area clean and tidy.
  • Prepares the Agency for opening and closing.
PHYSICAL/MENTAL DEMANDS

Ability to use departmental equipment, tools, and materials.

Ability to exert physical effort in light to moderate work involving lifting (up to 40 pounds), carrying, pushing, and pulling; ability to stoop, kneel, crouch, and crawl; ability to climb and balance, tasks require perception and discrimination. Requires normal range of hearing and vision.

Must be able to handle diverse work problems on a daily basis. Requires ability to set priorities and work schedule yet adjust to changes necessitated by last minute assignments and deadline requests that may prove stressful. A consistent pleasant attitude is necessary with personal maturity as an important attribute. Must relate and interact with people at all levels of the company and in a culturally diverse environment.

SCCAP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities or sincerely held religious beliefs. Contact Human Resources to request a reasonable accommodation.

Qualifications

EDUCATION & EXPERIENCE

High school diploma or GED; supplemented by some prior relevant work experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Individual must be able to satisfactorily perform duties and;
  • Effectively communicate both orally and in writing; Spanish speaking ability a plus.
  • Possess good organizational skills, with sensitivity to details.
  • Proficiency with computer operations and possess skills preferably with MS Office.
REQUIRED SKILLS & ABILITIES
  • Must be able to work at various sites under different supervisors.
  • Must ensure efficient operations and present a professional image in conduct, attitude, and attire.
  • Must be philosophically compatible with the mission of SCCAP.
  • Must maintain the integrity of confidential employment, client and business information.
  • Must be able to obtain CPR and First Aid Certification (SCCAP will provide the training).
  • Ability to travel locally, regionally and nationally to attend to daily work demands, meetings, workshops and conferences.

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