Customer Service Account Manager

3 weeks ago


Hermitage, United States J. L. Nick & Associates, Inc. Full time

Customer Service Account Manager - Personal InsuranceReinhardt's Insurance is a reliable insurance agency that works with individuals and businesses across Pennsylvania and Ohio. We specialize in commercial, business, personal, auto and homeowner insurance coverage. Our focus is on providing personalized attention and quality customer service to create an experience that is difficult to find in today's insurance market.We are seeking an entrepreneurial-minded individual to join their team as a personal line's customer service / account manager for an existing book of business. Agents work as ambassadors and are responsible for establishing and maintaining good relationships with customers based on their assigned book of business.The selected individual will have a well-developed phone presence and high comfort level in initiating conversations, a social and positive personality, a self-starter and a proactive problem solver. Duties will include day to day service needs, including but not limited to endorsements, renewal processing, claims, coverage questions, attending renewal meetings, and billing questions.RESPONSIBILITIES:Answer incoming calls from clients with service needs.Willing to spend time taking inbound calls & making outbound calls.Meet with existing clients as needed to review insurance service needs.Deliver exceptional service to existing clients.QUALIFICATIONS:Prior Customer Service experience, preferably in insuranceExperience with standard business applications including MS Office.Critical thinking, proactive attitude, and strong communication skills.Organized, self-motivated, and proactive in problem-solving.Strong written and verbal communication skills.Ability to explain complex issues and concepts to customers.Self-motivated and driven.BA/BS degree or equivalent preferred but not necessaryBENEFITS:Base salaryHealth benefits401kPaid time off (vacation and personal/sick days)Training to learn the insurance and financial service industry.Growth potential/Opportunity for advancement within the companyEarn commissions & bonus opportunities.Job Type: Full-timeSchedule:Monday to Friday (8am-5pm with 1 hour lunch)


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