Branch Operational Support

4 weeks ago

Hermitage, United States First National Bank (FNB Corp.) Full time

Primary Office Location:

Join our team. Make a difference - for us and for your future.

Position Title: Retail Support Representative

Business Unit: Retail Operations

Reports to: Supervisor of Retail Support

Position Overview:

This position is primarily responsible for assisting with complex branch issues and ensuring consistency of information through answering calls and emails presented to the department via the HELP Line and department mailbox respectively. The incumbent is also responsible for projects that are assigned to the department.

Primary Responsibilities:

Provides timely and courteous assistance to customer-facing and other Bank-wide staff through the HELP Line and department mailbox by answering rotation queue telephone calls and emails respectively. Answers questions, provides functional guidance with Premiere Teller and other system actions, researches situations and escalates issues or redirects to another support department.

Acts as liaison to branches to resolve issues such as Beneficial Ownership, CIP and compliance with operational procedures. Reviews customer documentation such as POAs, Trust agreements, Letters of Authority, required business documentation, etc.

Assists in training for customer-facing staff and Bank-wide employees by developing hand-out materials to include screen shots and visuals for product and new software training, drafting communications regarding product, procedure or software for Retail Bank or Bank-wide distribution.

Assists in activities affecting physical branches such as de novos, consolidations, closings and branch acquisitions, including contacting vendors, arranging cash deliveries and pickups, updating access to Wells Fargo Foreign Currency Exchange, training on cash recyclers or other equipment as directed by Supervisor of Retail Support.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

1

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Excellent communication skills, both written and verbal

Detail-oriented

Ability to work and multi-task in a fast paced environment

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in Premier Teller, Business Process Manager, Web Director or banking support beneficial, but not required.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

  • Deposit Operations Representative

    4 weeks ago

    Hermitage, United States F.N.B. Corporation Full time

    Primary Office Location:4140 East State Street. Hermitage, Pennsylvania Join our team. Make a difference - for us and for your future.nPosition Title: Deposit Operations RepresentativeBusiness Unit: OperationsReports To: Varies Based on AssignmentPosition Overview:This position is primarily responsible for performing various duties to support the deposit...

  • Deposit Operations Representative

    2 days ago

    Hermitage, United States F.N.B. Corporation Full time

    Primary Office Location:4140 East State Street. Hermitage, Pennsylvania Join our team. Make a difference - for us and for your future.nPosition Title: Deposit Operations RepresentativeBusiness Unit: OperationsReports To: Varies Based on AssignmentPosition Overview:This position is primarily responsible for performing various duties to support the deposit...

  • Commercial Loan Processing Coordinator

    4 weeks ago

    Hermitage, United States First National Bank (FNB Corp.) Full time

    Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. * Primary point of contact for escalations and rush requests; Ability to prioritize requests based on volume and capacity constraints. * Adequate ability to identify, mitigate, manage, resolve, and escalate risk...

  • Commercial Loan Processing Coordinator

    20 hours ago

    Hermitage, United States First National Bank (FNB Corp.) Full time

    Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. * Primary point of contact for escalations and rush requests; Ability to prioritize requests based on volume and capacity constraints. * Adequate ability to identify, mitigate, manage, resolve, and escalate risk...

  • Commercial Loan Processing Coordinator

    1 month ago

    Hermitage, United States First National Bank Full time

    Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. Primary point of contact for escalations and rush requests; Ability to prioritize requests based on volume and capacity constraints. Adequate ability to identify, mitigate, manage, resolve, and escalate risk related...

  • Commercial Loan Processing Coordinator

    1 day ago

    Hermitage, United States First National Bank Full time

    Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. Primary point of contact for escalations and rush requests; Ability to prioritize requests based on volume and capacity constraints. Adequate ability to identify, mitigate, manage, resolve, and escalate risk related...

  • Commercial Loan Processing Coordinator

    23 hours ago

    Hermitage, United States First National Bank of Pennsylvania Full time

    Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. Primary point of contact for escalations and rush requests; Ability to prioritize requests based on volume and capacity constraints. Adequate ability to identify, mitigate, manage, resolve, and escalate risk related...

  • Retail Service Specialist

    3 weeks ago

    Hermitage, United States American Automobile Association Full time

    Retail Service SpecialistAAA East Central currently has a full-time Retail Service Specialist opportunity available at the Erie, PA branch office. The branch hours of operation are Monday through Friday 9am - 5pm and Saturday 9am - 1pm with availability to work overtime, as needed. We are looking for someone who will thrive in a sales and service environment...

  • Retail Service Specialist

    2 weeks ago

    Hermitage, United States American Automobile Association Full time

    Retail Service Specialist AAA East Central currently has a full-time Retail Service Specialist opportunity available at the Erie, PA branch office. The branch hours of operation are Monday through Friday 9am - 5pm and Saturday 9am - 1pm with availability to work overtime, as needed. We are looking for someone who will thrive in a sales and service...

  • Retail Service Specialist

    2 weeks ago

    Hermitage, United States AAA East Central Full time

    Retail Service SpecialistAAA East Central currently has a full-time Retail Service Specialist opportunity available at the Erie, PA branch office.  The branch hours of operation are Monday through Friday 9am – 5pm and Saturday 9am - 1pm with availability to work overtime, as needed. We are looking for someone who will thrive in a sales and service...

  • Retail Service Specialist

    7 hours ago

    Hermitage, United States AAA East Central Full time

    Retail Service SpecialistAAA East Central currently has a full-time Retail Service Specialist opportunity available at the Erie, PA branch office.  The branch hours of operation are Monday through Friday 9am – 5pm and Saturday 9am - 1pm with availability to work overtime, as needed. We are looking for someone who will thrive in a sales and service...

  • IT Operations Manager

    1 week ago

    Hermitage, United States Joy Baking Group Full time

    Job Description Job Description JOB SUMMARY: Under the direction of the CIO, this employee will manage the IT infrastructure operations and support functions for all US-based Joy Baking Group locations, including managing direct IT support staff and outsourced IT services. Position is on-site in Hermitage, PA. The position will be customer-centric and...

  • Crane Operator

    1 month ago

    Hermitage, United States Wise Staffing Group Full time

    Job DescriptionJob DescriptionOverhead Crane Operator: A Key Role in Efficient Warehouse OperationsJoin our dynamic team as an Overhead Crane Operator. In this role, you will operate a remote overhead crane, ensuring the safe and precise movement of materials within our facility. Your commitment to workplace safety, combined with your experience and...

  • Machine Operator

    4 days ago

    Hermitage, United States Atlas Management Full time

    Job DescriptionJob DescriptionFor more than 25 years, the Atlas Management team has provided management and human resources solutions to businesses, and employment opportunities to individuals. Atlas Management is hiring Machine Operator positions for a Manufacturing facility in the Old Hickory, TN area. If you have 3 years prior manufacturing experience and...

  • Machine Operator

    1 day ago

    Hermitage, United States Atlas Management Full time

    Job DescriptionJob DescriptionFor more than 25 years, the Atlas Management team has provided management and human resources solutions to businesses, and employment opportunities to individuals. Atlas Management is hiring Machine Operator positions for a Manufacturing facility in the Old Hickory, TN area. If you have 3 years prior manufacturing experience and...

  • Lead Computer Operator

    5 days ago

    Hermitage, United States First National Bank Full time

    Primary Office Location:4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. n Position Title: Lead Computer Operator Business Unit: Technology Reports to: Manager of Computer Operations Position Overview: This position is primarily responsible for providing experienced Computer Operator...

  • Switchboard PBX Operator

    3 weeks ago

    Hermitage, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Switchboard PBX Operator opening with TriStar Summit Medical Center today and find out what it truly means to be a part of the HCA Healthcare team.Shift: Saturday & Sunday/7am-7pm/24 hrs. weeklyBenefitsTriStar Summit Medical...

  • Switchboard PBX Operator

    1 day ago

    Hermitage, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Switchboard PBX Operator opening with TriStar Summit Medical Center today and find out what it truly means to be a part of the HCA Healthcare team.Shift: Saturday & Sunday/7am-7pm/24 hrs. weeklyBenefitsTriStar Summit Medical...

  • Customer Service Representative

    1 week ago

    Hermitage, United States Signature Flight Support Full time

    Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. - Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development....

  • Plant Operations Tech PRN

    1 day ago

    Hermitage, United States HCA Healthcare Full time

    Description IntroductionDo you have the PRN career opportunities as a(an) Plant Operations Tech PRN you want with your current employer? We have an exciting opportunity for you to join TriStar Summit Medical Center which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsTriStar Summit Medical Center, offers a total...