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Contact Center Representative

3 months ago

West Des Moines, United States Greater Iowa Credit Union Full time

Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transactions, account maintenance, loans and cross selling Greater Iowa products and services.

Spanish bilingual candidates receive pay differential.

Hours of Operation: Monday-Friday 8:00AM-6:00PM, Saturday rotation 9:00AM-12:00PM

Location: 1630 22nd Street, West Des Moines, IA 50266 or 826 N. 2nd St., Ames, IA 50010

Position Responsibilities:

Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Service skills: Provide accurate, courteous, friendly, timely, and professional phone service to all members, potential members, vendors, and co-workers.

Working Relations: Your effectiveness in interactions with others including: interpersonal skills, cooperativeness, approachable/open, conflict management and promotes positive environment.

Dependability: Extent to which you fulfill instructions and responsibilities including attendance punctuality and amount of supervision required.
Routinely check for accuracy of member contact information during member interactions and complete contact information change process when appropriate.

Responds to member inquiries/issues utilizing various online resources such as email and online chat.

Minimum Requirements:

Experience: Six months to two years of similar or related experience.

Education: A high school education or GED.

Job Type: Full-time

  • Greater Iowa is an Affirmative Action, Equal Opportunity Employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.