Contact Center Representative

1 week ago


West Lafayette, Indiana, United States Industrial Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and bilingual Contact Center Specialist to join our team at Industrial Federal Credit Union. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to our members via phone, ensuring that their needs are met and their issues are resolved in a timely and professional manner.

Key Responsibilities
  • Respond to member inquiries and resolve issues in a courteous and professional manner.
  • Process transactions and address member problems, inquiries, or complaints.
  • Identify opportunities to cross-sell products or services to members.
  • Maintain accurate and up-to-date member account information in our system.
  • Perform other job-related duties as assigned.
Requirements

To be successful in this role, you will need:

  • One year to three years of similar or related experience.
  • A high school education or GED.
  • Excellent communication and interpersonal skills, with the ability to read, write, and speak English and Spanish.
  • Proficiency in Microsoft Office software.
Working Conditions

This is a full-time position that requires frequent standing or sitting in a stationary position. You will be working in a fast-paced environment, and you must be able to multitask and prioritize tasks effectively.



  • West Lafayette, Indiana, United States Purdue Federal Credit Unio Full time

    Job Title: Contact Center RepresentativePurdue Federal Credit Union is seeking a highly skilled Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our members through various communication channels, including phone, video teller, online chat, and secured...


  • West Lafayette, Indiana, United States Purdue Federal Credit Unio Full time

    About the RoleWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Purdue Federal Credit Union. As a Contact Center Representative, you will be responsible for providing exceptional service to our members through various communication channels, including phone, video teller, online chat, and secured...


  • West Lafayette, Indiana, United States Purdue Global Full time

    About the Tennis CenterThe Schwartz Tennis Center is a premier facility offering private and group lessons, adult and junior clinics, and more. As a Customer Service Representative, you will play a vital role in the daily operations of the Tennis Center.Key ResponsibilitiesOpening and closing the facilityWorking closely with the manager on dutyGreeting...


  • Lafayette, Indiana, United States Riggs Community Health Center Full time

    About the RoleRiggs Community Health Center is a Federally Qualified Health Center (FQHC) and Patient-Centered Medical Home (PCMH) Certified non-profit organization. We are seeking a highly motivated and customer-focused individual to join our team as a Patient Services Representative.Key ResponsibilitiesCustomer Service: Provide exceptional customer service...


  • West Lafayette, Indiana, United States Purdue University Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "At Purdue University, we're seeking a highly skilled and productive individual to serve as the first point of contact for students, parents, alumni, and campus partners. As a Customer Service Representative, you will be responsible for providing exceptional service, resolving inquiries, and...


  • West Lafayette, Indiana, United States Industrial Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and bilingual Contact Center Specialist to provide exceptional service to our members. As a key member of our team, you will be responsible for delivering fast, courteous, and accurate service in English and Spanish on the phone, explaining services, responding to problems, and directing calls to the appropriate...


  • West Lafayette, Indiana, United States Franciscan Health Full time

    About Franciscan HealthFranciscan Health is a non-profit healthcare organization with a mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship guide our actions and decisions. With 12 hospital ministries and over 1,000 employed physicians and advanced practice providers, we...


  • Lafayette, Indiana, United States First Merchant's Bank Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at First Merchants Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current...


  • Lafayette, Indiana, United States Wabash Inc Full time

    Job Title: IT Support Center AnalystWabash National is seeking a highly skilled and motivated IT Support Center Analyst to join our team. As an IT Support Center Analyst, you will be the first point of contact for end users seeking technical assistance and support related to computer systems, hardware, or software.Responsibilities:Provide technical support...


  • Lafayette, Indiana, United States Caliber Collision Centers Full time

    Customer Service RepresentativeAt Caliber Collision Centers, we're committed to providing exceptional customer service and restoring the rhythm of our customers' lives. As a Customer Service Representative, you'll play a vital role in delivering a world-class experience to our customers. Your primary responsibilities will include greeting and providing...


  • West Lafayette, Indiana, United States Gro HR Consulting Full time

    Job OverviewAs a Leasing Agent with Gro HR Consulting, you will serve as the primary point of contact for new and current tenants seeking to rent or request assistance with their current unit. This role requires a high level of customer service, knowledge of our managed properties, and the ability to work in a fast-paced environment.Key ResponsibilitiesStay...


  • West Lafayette, Indiana, United States Gro HR Consulting Full time

    Job SummaryWe are seeking a highly skilled and motivated Leasing Agent to join our team at Gro HR Consulting. As the primary point of contact for new and current tenants, you will be responsible for providing exceptional customer service and ensuring a seamless leasing experience.Key ResponsibilitiesStay up-to-date on Granite managed properties, including...


  • Lafayette, Indiana, United States Old Dominion Freight Full time

    Customer Service Representative - Evening ShiftJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Old Dominion Freight Line. As a key member of our service center, you will provide exceptional customer service and support to our internal and external customers.Responsibilities:Provide timely...


  • Lafayette, Indiana, United States Old Dominion Freight Full time

    Customer Service Representative - Evening ShiftOld Dominion Freight Line is currently recruiting for a Customer Service Representative to join our team. This role will provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.Responsibilities:Answer...


  • Lafayette, Indiana, United States Indiana University Health Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Arnett Hospital. As a PRN representative, you will provide exceptional patient care and support through various communication channels.Key ResponsibilitiesRespond to patient inquiries via phone and email, ensuring timely and effective resolution of issues.Collaborate with...


  • Lafayette, Indiana, United States Indiana University Health Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Arnett Hospital. This PRN role will provide exceptional patient care and support through effective communication and problem-solving skills.Key ResponsibilitiesRespond to patient inquiries via telephone and email, utilizing strong communication and interpersonal...


  • Lafayette, Indiana, United States Applied Industrial Technologies Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Applied Industrial Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide expert assistance to...


  • Lafayette, Indiana, United States Old Dominion Freight Full time

    Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our team. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.Key Responsibilities:Provide exceptional customer service by...


  • Lafayette, Indiana, United States Riggs Community Health Center Full time

    About the RoleRiggs Community Health Center is a Federally Qualified Health Center (FQHC) and Patient-Centered Medical Home (PCMH) Certified non-profit organization. We are seeking a highly motivated and customer-focused individual to join our team as a Patient Services Representative.Key ResponsibilitiesCustomer Service: Provide exceptional customer service...


  • West Lafayette, Indiana, United States Purdue University Full time

    Job SummaryThe Elmore Family School of Electrical and Computer Engineering, in collaboration with the School of Materials Engineering, invites applications for an assistant/associate professor at Purdue University, seeking to attract exceptional candidates with interests and expertise in Quantum Information Science and Engineering (QISE).Target areas of...