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Customer Service Representative

3 months ago

Avon, United States Kurtz Bros., Inc. Full time

Benefits: Return Bonus 401(k) 401(k) matching Employee discounts Flexible schedule Paid time off Training & development At Kurtz Bros. – “WE MAKE THE GOOD EARTH BETTER.” Family owned and operated for 75 years, we pride ourselves in WASTE TO REUSE, and keeping our environment GREEN. We are looking for highly motivated, outgoing individuals to join our Kurtz family, where you are more than just an employee; you are truly a member of the family. We hire at our eight store locations: Avon, Akron, Hudson, Garfield Heights, North Canton, Strongsville, Valley View & Willowick. Our typical time frame for hires is approximately 6 months, but can vary based on our season/availability. Seasonal employees are eligible for some benefits, including 401k and employee discounts (*waiting period applies). For each season an employee returns, they are eligible for: Paid Time Off Holiday Pay Up to $1,000 Return Bonus Some positions may turn into full-time, year-round positions. Come GROW with our company—we offer careers with room to expand—from CSRs to Managers, and beyond. TAKE ROOT WITH THE KURTZ FAMILY & APPLY TODAY. Essential Duties & Responsibilities: Assess customer needs whether in-person or over the phone, answer questions, provide solutions, and assist in merchandise selection. Become knowledgeable regarding the composition and application of the product line and develop the ability to promote and answer questions regarding the variety of products available to customers. Promote product sales by suggesting tie-in or promotional items to customers. Coordinate deliveries for customers. Maintain a high level of customer service to internal and external customers. Accurately process customer sales and coordinate with accounting for credit applications, account issues, and product lookups. Maintain accuracy in closing cash drawer, completing paperwork, and following all store closing and opening procedures. Maintain accuracy with regards to order entry for pickups, deliveries, etc. Proactively make store, product, and team recommendations for overall store improvements. Maintain inventory on the shelves and assist in keeping the store clean and orderly. Follow all Kurtz Brothers, Inc. safety guidelines and complete incident reports immediately when required. Local travel to other KB sites may be required on an intermittent basis. Regular, consistent, and punctual attendance is required. May need to work nights and weekends, variable schedule(s), and additional hours as necessary. Other duties may be assigned. Education and/or Experience: High school diploma or equivalent. 1-3 years' experience in performing general office skills. Two to three years' experience in customer service related work, accompanied by data entry, word processing/computer use; and/or training that provides the required knowledge, skills, and abilities preferred. Willingness to learn and grow within the role. Knowledge/Skills: Ability to operate a computer and cash register terminal. Flexible to work various hours during busy season (spring through early summer). Good communication and listening skills. Friendly and positive demeanor with a focus on providing excellent customer service. Demonstrating initiative with regards to responsibilities. Attention to detail, accuracy, and follow-through. Ability to multi-task and prioritize effectively. Able to quickly develop a working knowledge of Kurtz Bros., Inc. products and recycling. Enthusiastic, with a drive for results. Proficiency in office IT suite (Excel, Word, and PowerPoint) and ability to learn new programs/software. Environment: Required to sit, stand, lift, kneel, bend, type, use a personal computer, telephone, and two-way radio. Exposure to loud noises, hot/cold temperatures, dust, and other environmental factors. #J-18808-Ljbffr