Customer Service Representative

4 weeks ago


Avon, Ohio, United States Planet Fitness - Fitton Clubs Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This part-time weekend evening position offers a unique opportunity to provide exceptional service to our members and guests, while contributing to the success of our fitness community.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a positive and welcoming experience for all members and guests.
  • Answer phone calls and respond to inquiries in a friendly and professional manner.
  • Check members in, tour, and sign up new members, while maintaining accurate records and communicating updates and events.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point-to-sale system.
  • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
Club Cleanliness and Maintenance:
  • Ensure the front desk area and lobby are clean and orderly, exceeding member expectations.
  • Regularly clean and maintain the facility, including mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regularly clean all exercise equipment and tanning beds.
  • Regularly clean and stock restrooms and wet areas.
Qualifications and Requirements:
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers.
  • Prior customer service experience preferred.
  • Ability to work a flexible schedule, including weekends and evenings.
  • Obtain and maintain CPR/AED certification within required timeframes.
Why Join Our Team?
  • Contribute to changing people's lives every day by helping us create a healthier planet.
  • Work alongside an amazing group of talented and dynamic professionals.

We offer a competitive compensation package, including medical, dental, and vision insurance, PTO, free Black Card membership, and 401(k) and Roth retirement savings plans. We participate in E-Verify for all Utah locations.



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