Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This part-time weekend evening position offers a unique opportunity to provide exceptional service to our members and guests, while contributing to the success of our fitness community.
Key Responsibilities:- Provide exceptional customer service, ensuring a positive and welcoming experience for all members and guests.
- Answer phone calls and respond to inquiries in a friendly and professional manner.
- Check members in, tour, and sign up new members, while maintaining accurate records and communicating updates and events.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point-to-sale system.
- Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
- Ensure the front desk area and lobby are clean and orderly, exceeding member expectations.
- Regularly clean and maintain the facility, including mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regularly clean all exercise equipment and tanning beds.
- Regularly clean and stock restrooms and wet areas.
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers.
- Prior customer service experience preferred.
- Ability to work a flexible schedule, including weekends and evenings.
- Obtain and maintain CPR/AED certification within required timeframes.
- Contribute to changing people's lives every day by helping us create a healthier planet.
- Work alongside an amazing group of talented and dynamic professionals.
We offer a competitive compensation package, including medical, dental, and vision insurance, PTO, free Black Card membership, and 401(k) and Roth retirement savings plans. We participate in E-Verify for all Utah locations.
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