Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at United Farm Family Mutual Insurance Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities
- Provide product and service information to customers
- Assist with sales and marketing support to agents
- Determine the best method to resolve problems to ensure customer satisfaction
- Coordinate problem resolution with appropriate departments
- Build strong customer relationships and deliver solutions
Requirements for Success
- High School diploma or GED equivalent
- Ability to obtain Property and Casualty insurance license within first 2 years
- Insurance and/or claims background helpful
- Ability to develop strong communication skills
- Requires an understanding of numerical concepts to perform mathematical transactions
- Strong attention to detail and accuracy
Perks
- An organization that values work/life balance
- Paid Vacation/Sick Leave
- 401K w/ Match
- Full Time with a Monday - Friday schedule
- Potential for a yearly bonus with a possible payout of up to 20% of the salary
- Contests and Incentives
- Benefits eligibility within 30 days of employment
- Negotiable pay based on level of experience
- Collaborate in a team environment
- Paid volunteer hours
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