Customer Service Representative

3 weeks ago


Avon, Indiana, United States United Farm Family Mutual Insurance Company Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at United Farm Family Mutual Insurance Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Provide product and service information to customers
  • Assist with sales and marketing support to agents
  • Determine the best method to resolve problems to ensure customer satisfaction
  • Coordinate problem resolution with appropriate departments
  • Build strong customer relationships and deliver solutions

Requirements for Success

  • High School diploma or GED equivalent
  • Ability to obtain Property and Casualty insurance license within first 2 years
  • Insurance and/or claims background helpful
  • Ability to develop strong communication skills
  • Requires an understanding of numerical concepts to perform mathematical transactions
  • Strong attention to detail and accuracy

Perks

  • An organization that values work/life balance
  • Paid Vacation/Sick Leave
  • 401K w/ Match
  • Full Time with a Monday - Friday schedule
  • Potential for a yearly bonus with a possible payout of up to 20% of the salary
  • Contests and Incentives
  • Benefits eligibility within 30 days of employment
  • Negotiable pay based on level of experience
  • Collaborate in a team environment
  • Paid volunteer hours


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