Customer Service Representative

23 hours ago


Avon, Indiana, United States Care To Change LLC Full time
Job Description

We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for answering calls, greeting guests, preparing session rooms, closing the office, scheduling appointments, and reviewing paperwork.

Responsibilities:
  • Receive and respond to a high volume of inbound calls and emails in a timely and professional manner.
  • Identify the reason for the customer's call, collect relevant information, and provide solutions using premade scripts for various customer service topics.
  • Develop rapport and build relationships with customers using best practices in customer service techniques.
  • Document all customer interactions and meet personal and team requirements.
  • Attend team meetings during the day as scheduled.
Qualifications:
  • Previous experience as a Customer Service Representative or in a similar role is preferred.
  • Comfortable using computers and customer management software.
  • Excellent phone and verbal communication skills.
  • Understanding of active listening techniques.
  • Ability to work well under pressure and prioritize projects effectively.
  • Must complete an online application, including adding a resume on our website before being considered.
  • Must agree with our vision, mission, and guiding principles.


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