Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
Key Responsibilities:- Provide exceptional customer service, making every member feel welcome and valued.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point-to-sale system.
- Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
- Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.
- Exceptional customer service skills, ability to interact in a positive and professional way with members and co-workers, exceeding member expectations.
- Prior customer service experience preferred.
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Upbeat, positive, and professional attitude.
- Punctuality and reliability are a must.
- Obtain and maintain CPR/AED certification within time frames required by the company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Contribute to changing people's lives every day by helping us create a healthier Planet.
- Work alongside an amazing group of talented, dynamic professionals.
- Medical, dental, vision insurance.
- PTO paid time off.
- Free Black Card membership.
- 401(k) and Roth retirement savings plans.
- Healthcare and dependent care flexible spending accounts.
- STD, LTD, term life insurance, and other benefits.
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